So you run a Google Ads management service in Glasgow, and you're trying to land local clients. It's a bit ironic, isn't it? You're probably so buried in optimising campaigns for everyone else that your own lead generation has been gathering dust. Or, what you have tried just isn't cutting it, and you're watching other local agencies, maybe even ones you know are not as good as you, pulling in the exact clients you want.
Let's be honest, the market is crowded. Glasgow has a thriving business scene, from the tech startups popping up all over to the established firms in the city centre. Every one of them is a potential client, but they're also being hounded by every other agency from here to Edinburgh. Just running some ads with your name on them isn't going to work. You need to stop thinking like a commodity and start acting like the expert you are. It's not about just being on Google; it's about having a killer offer and a ruthlessly efficient system for turning a search into a conversation, and a conversation into a client. Most agencies get this completly wrong.
So, is Google Search even the right place to find clients?
A fair question. You hear a lot about LinkedIn for B2B, and sure, it has its place. I remember one campaign where we ran campaigns for B2B software clients where we got leads for about $22 a pop on LinkedIn. It can work. But it's slow, and you're often trying to create demand where none exists. You're interrupting someone's day to tell them they have a problem they might not even know about yet.
Google Search is different. It's the A&E of the business world. Nobody goes there for a casual browse. They go there because something is broken, something is urgent. Their sales have dried up. Their current agency has gone quiet. They've just been given a marketing budget and told to "make it work". They have intent. They are actively searching for a solution to their problem, right now.
Think about the types of businesses in Glasgow. You've got the big corporate players in the International Financial Services District, the bustling eCommerce brands with warehouses out in Hillington, the creative agencies in Merchant City and Finnieston. When their ROAS suddenly tanks or their cost per lead skyrockets, they're not aimlessly scrolling through their Facebook feed hoping for an answer. They're grabbing their laptop and typing "google ads expert glasgow", "fix my google ads campaign" or "ppc agency scotland" into the search bar. That's your moment. That's where you need to be, not just present, but with an answer so compelling they'd be stupid not to click.
For B2B services, especially something as critical as advertising spend, catching that moment of urgent need is everything. Social media is for planting seeds; Google Search is for harvesting the crop when it's ready. You need to be the first and best option they see when they're in pain.
What's the number one reason your ads are failing?
I can almost guarantee it's not your keywords, your bidding strategy, or your ad scheduling. It's your offer. The number one reason any campaign fails is a weak offer, or an offer presented to an audience that doesn't care about it. It’s a lack of demand for what you're asking them to do.
Take a look at your own website right now. What's the main call to action? I'd bet a month's retainer it's something like "Contact Us," "Get a Quote," or the truly awful "Request a Demo." These are some of the most arrogant and useless calls to action in marketing. You are asking a busy business owner, who is probably stressed and losing money, to stop what they're doing and fill out a form to maybe, eventually, have a sales call with you. It's high friction, it offers zero immediate value, and it positions you as just another vendor begging for their business. It's a complete failure to understand their mindset.
You need to delete that button. Your offer's only job is to deliver a moment of undeniable value. An "aha!" moment that makes the prospect sell themselves on your solution before you've even spoken to them. You must solve a small, real problem for free to earn the right to solve the bigger one for money.
What does that look like for a Glasgow-based agency? It's a free, no-strings-attached, 20-minute Google Ads Strategy Audit. On the call, you screen-share, open up their account (or just discuss their strategy if they're not comfortable with that), and you show them exactly where they are going wrong. You point out the wasted spend, the missed opportunities, the poorly structured campaigns. You give them real, actionable advice they can use that minute, whether they hire you or not.
Why does this work so well?
-> It instantly demolishes risk for the prospect. It costs them nothing but 20 minutes of their time.
-> It perfectly demonstrates your expertise. You're not telling them you're an expert; you're proving it, live.
-> It builds massive trust. You're helping them before asking for a penny.
-> It pre-qualifies them. Anyone willing to jump on a call to talk strategy is a serious lead. The tyre-kickers won't bother.
For our consultancy, this is exactly what we do. It's the cornerstone of our own lead generation. It filters out the wrong people and makes the conversation with the right people about how we can help, not if we can. This one change, from a vague "Contact Us" to a high-value "Free Audit," can transform your entire lead generation process.
Who are you actually trying to talk to, and what are they typing?
Before you spend a single pound on ads, you need to get this right. Forget the generic ideal customer profile. "eCommerce businesses in Glasgow with £1M+ turnover" is a useless demographic. It tells you nothing about their problems, their fears, or what keeps them up at night.
You need to define your customer by their nightmare. Your ideal client isn't a business category; it's a problem state. It's the owner of a successful online tartan shop based in the Barras market who's just seen their ROAS fall off a cliff. Their nightmare isn't 'needing better marketing'; it's 'watching 15 years of hard work evaporate because the ads suddenly stopped working'. It’s the director of a B2B software firm in the Skypark who’s burning through their investment on leads that never convert. Their nightmare is facing their board with nothing to show for a £50k ad spend.
When you understand the nightmare, you understand what they're typing into Google. They're not searching for "synergistic marketing solutions." They're searching for a lifeline.
Your keyword strategy should reflect this. You need to target the pain. I'd structure it in a couple of tiers.
| Keyword Category | Example Keywords | User Intent |
|---|---|---|
| High Intent (Local) | "google ads agency glasgow", "ppc management glasgow", "google ads expert near me", "ppc company scotland" | They know what they want, and they want someone local. These are your hottest leads. |
| Problem-Aware (Pain) | "google ads not working", "low roas on google ads", "help with google ads", "high cpc google ads", "wasted google ads spend" | They have a specific problem and are looking for a fix. Your "Free Audit" offer is perfect for this. |
| Competitor-Based | [Name of a larger, well-known Glasgow agency], "alternatives to [competitor name]" | They might be unhappy with their current provider. Risky, but can be very effective if you have a superior offer. |
| Service-Specific | "google shopping ads expert", "youtube ads agency glasgow", "b2b google ads management" | They are looking for help with a specific part of Google Ads where you have expertise. |
Just as important are your negative keywords. You want to aggressively filter out anyone who is not a potential client. Your list should be massive, but here's a start: "jobs", "career", "salary", "course", "training", "free", "how to", "tutorial", "software", "certification". You're selling a done-for-you service, not an education or a job.
Right, so how much is this actually going to cost me?
This is where most people get fixated on the wrong metric. They ask "What's a good Cost Per Lead (CPL)?". The real question is "How much can I afford to pay for a great client?". The answer to that lies in calculating your Customer Lifetime Value (LTV).
First, let's talk about CPL. For B2B services in a competitive UK market like Glasgow, it's not going to be pennies. For your agency, you're probably looking at a range of £25 - £100 per qualified lead (someone who books an audit). For example, I remember one campaign where we helped a B2B SaaS client reduce their Cost Per Acquisition from £100 down to just £7. If that sounds expensive, you're not thinking about the value of a client.
Let's do the maths. This calculation is what separates agencies that grow from those that stagnate.
1. Average Revenue Per Account (ARPA): What's your average monthly retainer? Let's say it's £1,200.
2. Gross Margin %: What's your profit after direct costs (your time, staff time, software etc.)? Let's be conservative and say 70%.
3. Monthly Churn Rate: What percentage of clients do you lose each month? A healthy rate is around 3-5%. Let's use 4% (meaning the average client stays for 25 months).
Now, the calculation:
LTV = (ARPA * Gross Margin %) / Monthly Churn Rate
Let's plug in our numbers:
LTV = (£1,200 * 0.70) / 0.04
LTV = £840 / 0.04
LTV = £21,000
| Lifetime Value (LTV) Calculation Example | |
|---|---|
| Metric | Example Value |
| Average Monthly Retainer (ARPA) | £1,200 |
| Gross Margin % | 70% |
| Monthly Churn Rate | 4% |
| Calculated LTV | £21,000 |
| Max Affordable CPA (at 3:1 LTV:CAC) | £7,000 |
Suddenly, things look very different. Each client you sign is worth £21,000 in gross margin to your agency over their lifetime. A standard, healthy business model aims for at least a 3:1 LTV to Customer Acquisition Cost (CAC) ratio. This means you can afford to spend up to £7,000 to acquire a single new client.
If you close 1 in 5 of the free audits you conduct, that means you can afford to pay up to £1,400 per audit booked. Suddenly that £100 CPL from your Google Ads campaign doesn't just look reasonable, it looks like an absolute bargain. This is the maths that unlocks aggressive, intelligent growth. You stop worrying about cheap leads and start focusing on acquiring high-value clients profitably.
How do you write an ad that someone will actually click?
Your ad copy has one job: to get the right person to click and the wrong person to ignore it. It needs to speak directly to the nightmare we talked about earlier. We use a simple but powerful framework: Problem-Agitate-Solve.
Problem: State the nightmare they're living. Be specific.
Agitate: Poke the bruise. Remind them of the consequences.
Solve: Present your high-value offer as the clear, simple solution.
You don't sell "Google Ads Management." You sell "predictable sales growth." You sell "the end of wasted ad spend." You sell "an agency that actually picks up the phone." Here's how that looks in practice.
| Ad Copy Examples for a Glasgow Agency | |
|---|---|
| Ad Component | Example Copy |
| Headline 1 | Google Ads Wasting Money? |
| Headline 2 | Get A Free Expert Audit |
| Headline 3 | Glasgow-Based PPC Experts |
| Description 1 | Stop guessing with your Google Ads. Our Glasgow-based team finds wasted spend & hidden opportunities. |
| Description 2 | Book a free, no-obligation 20-minute audit & get a clear plan to improve your ROAS. No hard sell. |
This ad works because it qualifies the reader immediately ("Google Ads Wasting Money?"). It agitates the problem, then immediately offers a zero-risk solution (the Free Audit). It also includes a key trust signal ("Glasgow-Based"), which is huge for local businesses who want to work with other local businesses. The tone is direct, helpful, and confident, not salesy.
My ads are getting clicks, but no one's getting in touch. What gives?
If you're getting clicks but no conversions, the problem is almost always your landing page. You could have the best ad in the world, but if it sends people to a confusing, cluttered, or untrustworthy homepage, you've just wasted your money. Your main website is probably built to do lots of things: showcase your work, list your services, host your blog. A landing page should do only one thing: get a qualified prospect to book a free audit.
Your landing page needs a ruthless focus. Here’s a checklist:
-> A Clear, Matching Headline: The headline on the page should match the message in your ad. If the ad says "Get A Free Expert Audit," the page headline should say something like "Get Your Free, No-Obligation Google Ads Audit."
-> Persuasive Copy: Reiterate the Problem-Agitate-Solve message. Explain what they'll get in the audit, what problems it will solve, and why it's valuable. Use bullet points to make it easy to scan.
-> A Single, Obvious Call to Action: The button to book the audit should be the most prominent thing on the page. Use a calendar booking tool like Calendly or SavvyCal embedded directly on the page to make it incredibly easy. No "fill out this form and we'll get back to you." Let them book it right there and then.
-> Remove All Distractions: Take off the main navigation menu, the footer links, the social media icons. The only way off the page should be by booking a call or closing the tab.
-> Massive Trust Signals: This is where you prove you're legit.
- Your Glasgow Address: Put your physical address on the page. It shows you're a real, local business.
- Real Photos: A photo of you or your team. People buy from people.
- Testimonials/Reviews: A couple of quotes from happy clients, ideally with their name and business.
- Case Studies: This is huge. Don't just say you get results, show it. You can reference them concisely: "For example, we helped a B2B SaaS client reduce their Cost Per Acquisition from £100 down to just £7, as I mentioned earlier." These specific, quantified results build massive credibility.
Your landing page is your digital salesperson. If it's not optimised for a single goal, it's not going to close any deals for you.
How should I structure the actual campaign in Google Ads?
Don't overcomplicate this. A common mistake is to lump all keywords into one ad group and hope for the best. This kills your Quality Score and your relevance. You want a tight, logical structure that lets you match your ad copy and landing page to the user's specific search query. It's about controll and relevance.
I would start with a simple structure, maybe two main campaigns to separate local intent from general problem-aware searches. This allows you to allocate budget more effectively to your most valuable keywords.
| Campaign | Ad Group | Example Keywords (Use Phrase & Exact Match) |
|---|---|---|
| Campaign 1: Glasgow - Agency Search (Targeting: Glasgow & surrounding area) |
Ad Group 1: PPC Agency | "ppc agency glasgow", "ppc management glasgow" |
| Ad Group 2: Google Ads Agency | "google ads agency glasgow", "google ads company scotland" | |
| Ad Group 3: Expert / Freelancer | "google ads expert glasgow", "ppc specialist glasgow" | |
| Campaign 2: UK - Problem Aware (Targeting: UK-wide, but exclude Glasgow) |
Ad Group 1: Fix Ads | "google ads not converting", "how to improve roas" |
| Ad Group 2: Audit / Review | "google ads audit", "free ppc account review" |
The logic here is simple. In Campaign 1, you're talking to people who are specifically looking for a local agency. Your ads can be very direct, mentioning Glasgow in the headline. In Campaign 2, you're catching people from all over the UK with a specific problem. Your ads here will focus more on the problem and the "Free Audit" solution. By splitting them, you can see which approach drives better leads and adjust your budget accordingly. For a competetive niche like this, having a tight structure is really important for performance.
Okay, so what's the plan? Give me the summary.
It can feel like a lot to put together, especially when you're busy with client work. But getting your own lead generation right is the engine for your agency's growth. If you focus on the right things in the right order, it's not as daunting as it seems. This is the main advice I have for you:
| Component | Action | Why It Works |
|---|---|---|
| Your Offer | Stop asking for the sale ("Contact Us"). Offer a free, 20-minute Google Ads Audit instead. Make it the star of your advertising. | It removes risk, demonstrates your expertise, and builds trust before you ever talk about money. It gets qualified leads on a call. |
| Targeting & Keywords | Focus on high-intent local keywords ("ppc agency glasgow") and problem-aware keywords ("fix my google ads"). Be ruthless with negative keywords. | You catch prospects at their exact moment of need, ensuring your ad spend is directed at people who are actively looking for help. |
| Ad Copy | Use the Problem-Agitate-Solve framework. Talk about their pain, not your services. Mention you're Glasgow-based. | It connects emotionally, stands out from generic agency ads, and makes your solution feel like a relief, not a sales pitch. |
| Landing Page | Create a dedicated, distraction-free page with a single goal: booking the audit. Load it with trust signals like case studies and your local address. | It converts clicks into leads by making the next step incredibly simple and reassuring the prospect they're making the right choice. |
| Budgeting | Calculate your LTV to understand your true allowable cost per lead. Start with a test budget of £500-£1,000/month and scale profitably. | You move from a scarcity mindset (chasing cheap leads) to a growth mindset (profitably acquiring valuable clients). |
It's not just about setting up an ad and hoping for the best. It's about building a complete system where every part, from the keyword to the landing page copy, works together to turn a stranger with a problem into your next happy client.
You're an expert at doing this for other businesses. But sometimes, it's hard to see the picture when you're inside the frame. A fresh pair of eyes, especially from someone who has built and scaled these kinds of funnels before, can often spot the simple changes that make all the difference.
That's where a professional consultancy can help. We can provide insights that you might not have thought of and take over the implementation of this entire process for you, ensuring that every pound you spend is working to grow your own agency. If you'd like an expert second opinion on your own agency's lead generation, we offer a free consultation where we can walk you through this process for your specific situation and see if we can help.