TLDR;
- Focus on Pain, Not Demographics: Your ideal customer isn't defined by their job title, but by the urgent, expensive problem they're desperate to solve. Target that pain, not the industry.
- Know Your Numbers: Stop obsessing over cheap clicks. Use our LTV calculator below to figure out the maximum you can afford to pay for a customer, and then work backwards to your target Cost Per Lead.
- Match Intent to Offer: High-intent keywords like "[competitor] alternative" demand a direct offer. Broader keywords need a softer, value-led approach. Mismatching them is a surefire way to burn your budget.
- Kill "Request a Demo": This high-friction Call to Action is where your leads go to die. Replace it with a high-value, low-effort offer like a free trial, a free tool, or an instant audit.
- The Landing Page is Everything: Your ad only earns the click; the landing page earns the conversion. It must have one goal, one message, and one button. We've included a diagram of what that looks like.
Let's be brutally honest. Most B2B Google Ads campaigns are a bonfire of cash. Companies pour thousands into clicks, hoping something sticks, and then blame the platform when they're left with nothing but a huge invoice and a list of dud leads. The problem isn't Google Ads. The problem is that the entire approach is fundamentally broken, built on outdated marketing theory that has no place in the real world of B2B sales.
The good news is, you can fix it. But it requires a complete mindset shift. You need to stop thinking like a marketer and start thinking like a problem-solver who just happens to use paid ads as a tool. This isn't about finding a "hack" or a "secret setting." It's about building a logical, repeatable system for attracting, engaging, and converting high-value customers. I remember one campaign where we used this exact approach for a B2B software client to reduce their Cost Per Acquisition from a painful £100 down to just £7. It all starts by understanding who you're really selling to.
So, who is your customer, really? (Hint: it's not a demographic)
Forget the sterile, demographic-based profile your last marketing hire put together. "Companies in the UK finance sector with 50-200 employees" tells you absolutely nothing of value and leads to generic ads that speak to no one. To stop wasting money, you must define your customer by their pain. You need to become an expert in their specific, urgent, expensive, career-threatening nightmare.
Your Head of Engineering client isn't just a job title; she's a leader terrified of her best developers quitting out of frustration with a broken workflow. For a legal tech SaaS, the nightmare isn't 'needing document management'; it's 'a partner missing a critical filing deadline and exposing the firm to a malpractice suit.' Your Ideal Customer Profile (ICP) isn't a person; it's a problem state. This is the absolute foundation of any sucessful campaign.
Once you've isolated that nightmare, your entire strategy changes. You no longer target "CFOs". You target the pain of "inaccurate cash flow forecasting". Your keywords become more specific. Your ad copy becomes sharper. Your landing page speaks directly to the thing that's keeping them up at night. You start targeting the niche podcasts they listen to on their commute from Canary Wharf, like 'Acquired'; the industry newsletters they actually open, like 'Stratechery'; the specific SaaS tools they already pay for, like HubSpot or Salesforce.
Are they members of the 'SaaS Growth Hacks' Facebook group? Do they follow people like Jason Lemkin? This intelligence isn't just data; it's the blueprint for your entire targeting strategy. Do this work first, or you have no business spending a single pound on ads. If you want to get this right from the start, check out our complete guide to UK B2B Google Ads.
What's the math that actually matters?
The next question most people ask is "What should my Cost Per Lead be?" And it's the wrong question. The real question isn't "How low can my CPL go?" but "How high a CPL can I afford to acquire a truly great customer?" The answer lies in its counterpart: Lifetime Value (LTV).
Most B2B businesses have no idea what a customer is actually worth to them. They're flying blind, making budget decisions based on gut feel rather than hard data. Let's fix that right now.
Average Revenue Per Account (ARPA): What do you make per customer, per month? Let's say it's £500.
Gross Margin %: What's your profit margin on that revenue? Let's say it's 80%.
Monthly Churn Rate: What percentage of customers do you lose each month? Let's say it's 4%.
Now, the calculation is simple:
LTV = (ARPA * Gross Margin %) / Monthly Churn Rate
LTV = (£500 * 0.80) / 0.04
LTV = £400 / 0.04 = £10,000
In this example, each customer is worth £10,000 in gross margin to your business over their lifetime. Now you have the truth. With a £10,000 LTV, a healthy 3:1 LTV:CAC (Customer Acquisition Cost) ratio means you can afford to spend up to £3,333 to acquire a single customer. If your sales process converts 1 in 10 qualified leads into a customer, you can now afford to pay up to £333 per qualified lead. Suddenly, that £250 lead from a CTO on LinkedIn doesn't seem expensive, does it? It looks like a bargain. This is the maths that unlocks aggressive, intelligent growth and frees you from the tyranny of cheap, low-quality leads.
Play around with your own numbers using the calculator below to find your sweet spot.
How to find keywords that actually convert
Armed with your allowable CAC, you can now start looking for customers. On Google Search, this means bidding on keywords. But not all keywords are created equal. The single biggest mistake I see is companies bidding on broad, informational keywords and wondering why they get loads of clicks but no conversions. It's because the intent is all wrong.
You have to target keywords that signal commercial intent. Someone searching "what is cloud cost management" is in learning mode. Someone searching "aws cost optimization software" is in buying mode. You must focus your budget on the second group. On Google Ads, this means targeting keywords that express a specific user need. For an outreach tool like Apollo.io, you'd focus on users looking for a solution, using keywords like "software for lead generation" or "contact info finding tool". This ensures your ads are shown to people who are already prequalified – they're actively searching for the exact kind of solution you offer.
Here’s a simple breakdown of intent:
- Problem Aware (Top of Funnel): "how to reduce developer turnover". These people have a pain but don't know the solution yet. Targeting them is expensive and usually requires content, not a sales page. Avoid these at first.
- Solution Aware (Middle of Funnel): "project management tool for dev teams". They know what kind of solution they need but not which specific one. This is where you can start to compete.
- Product Aware (Bottom of Funnel): "jira vs asana", "clickup pricing", "[competitor name] alternative". These are your money keywords. The user is ready to make a decision, and you need to be there when they do. This is where you should focus 90% of your initial budget. We've written an entire guide on how to write B2B SaaS Google Ads copy that speaks to this intent.
Your job is to map these keywords to the appropriate stage and build campaigns around them. Bottom-of-funnel keywords go to a sales or trial page. Middle-of-funnel might go to a comparison page or a case study. Get this mapping wrong, and you're just paying for expensive window shoppers.
How do you write an ad they can't ignore?
Once you have the right keywords, you need ad copy that stops the scroll and forces a click. Again, forget generic marketing fluff. Your ad needs to speak directly to the nightmare you identified in step one. Two frameworks work exceptionally well for this.
1. Problem-Agitate-Solve (PAS): You don't sell "fractional CFO services"; you sell a good night's sleep. Your ad would say: "Cash flow projections a shot in the dark? One bad month away from a payroll crisis? Get expert financial strategy for a fraction of a full-time hire. Turn uncertainty into predictable growth."
2. Before-After-Bridge (BAB): You don't sell a "FinOps platform"; you sell the feeling of relief. Your ad would say: "Before: Your AWS bill arrives, 30% higher than last month. Another fire to put out. After: Imagine opening your cloud bill and smiling. Our platform is the bridge that gets you there. Find your first £1,000 in savings today."
Notice how neither of these ads talks about features. They talk about feelings, outcomes, and transformations. They enter the conversation already happening in the prospect's head. That's what makes them effective. You're not just another vendor; you're the one who finally *gets it*.
"Cash flow projections a shot in the dark?"
"One bad month away from a payroll crisis?"
"Turn uncertainty into predictable growth."
"Your AWS bill arrives, 30% higher than last month."
"Imagine opening your cloud bill and smiling."
"Our platform is the bridge that gets you there."
Why your "Request a Demo" button is killing your campaign
Now we arrive at the most common failure point in all of B2B advertising: the offer. The "Request a Demo" button is perhaps the most arrogant Call to Action ever conceived. It presumes your prospect, a busy C-level decision-maker, has nothing better to do than book a 30-minute slot in their diary to be sold to. It's high-friction, low-value, and instantly positions you as a commoditised vendor fighting for their time. It's no wonder so many businesses struggle when they find their Google Ads leads are not converting; the offer itself is the problem.
Your offer’s only job is to deliver a moment of undeniable value—an "aha!" moment that makes the prospect sell themselves on your solution. You need to lower the friction and increase the value.
For SaaS founders, this is your unfair advantage. The gold standard is a free trial (no card details needed) or a freemium plan. Let them use the actual product. Let them feel the transformation for themselves. When the product itself proves its value, the sale becomes a formality. You aren't generating Marketing Qualified Leads (MQLs) for a sales team to chase; you are creating Product Qualified Leads (PQLs) who are already convinced.
If you're not a SaaS company, you are not exempt. You must bottle your expertise into a tool, content, or asset that provides instant value. For a marketing agency, this could be a free, automated SEO audit that shows them their top 3 keyword opportunities. For a data analytics platform, a free 'Data Health Check' that flags issues in their database. For us, as a B2B advertising consultancy, it's a 20-minute strategy session where we audit failing ad campaigns completely free. You must solve a small, real problem for free to earn the right to solve the whole thing.
How to build a landing page that actually converts
Your ad's only job is to get the click. After that, it's all down to the landing page. Sending high-intent, expensive B2B traffic to your cluttered homepage is like inviting a VIP client to a meeting in a messy storage cupboard. It's unprofessional and you'll lose them instantly.
A B2B landing page must be a ruthlessly efficient conversion machine. It has one job, and one job only: to get the prospect to take the single most valuable action. Anything that distracts from that goal must be eliminated.
Here are the non-negotiable rules:
- One Goal, One Message, One Button: The page should be about your one offer. The headline should match the ad copy. The body copy should expand on the value. The button should trigger the offer. That's it.
- Remove All Navigation: Don't give them an escape route. No links to your "About Us" page, your blog, or your careers page. The only way out is back, or through the conversion action.
- Headline is 80% of the Work: It must grab them by the collar and scream the value proposition. It should reflect the "After" state from your BAB ad copy. "Stop Wasting Your Cloud Spend" is better than "Our Innovative FinOps Platform".
- Show, Don't Just Tell: Use customer logos, testimonials (with headshots and titles), case study results, and any industry awards. Social proof is your most powerful weapon against skepticism. B2B buyers are risk-averse; show them that people just like them have already succeeded with you.
- Make the Form Painless: Only ask for the absolute minimum information you need. Email is often enough. You can enrich the data later. Every extra field you add will cause a drop in your conversion rate.
If your landing pages are underperforming, our deep-dive on B2B landing page optimization for UK Google Ads is essential reading.
The Headline That Matches Your Ad & Screams Value
This subheadline quickly explains the outcome and removes any doubt about what you do.
- ✓ Benefit 1 that solves a major pain point.
- ✓ Benefit 2 that highlights a key outcome.
- ✓ Benefit 3 that handles a common objection.
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How to structure your campaigns and fix them when they break
Okay, you've got your ICP, your LTV, your keywords, your ads, and your landing page. Now you just need to put it all together in Google Ads. Don't overcomplicate it. A simple structure is always the most effective to start with.
I'd recommend a structure based on intent:
- Campaign 1: Brand. Bid on your own company name. It'll be cheap, and it protects you from competitors bidding on your brand.
- Campaign 2: Competitors. Bid on keywords like "[competitor] alternative" and "[competitor] vs [your brand]". Send this traffic to a dedicated comparison page. This is high-intent traffic.
- Campaign 3: High-Intent Solutions. Bid on your "bottom-of-funnel" keywords like "project management software". This will be your main prospecting campaign.
- Campaign 4: Retargeting. Target anyone who has visited your website but hasn't converted. Show them ads with testimonials, case studies, or a special offer to bring them back.
This structure allows you to allocate budget logically and easily see what's working. But even with the best structure, campaigns can underperform. When that happens, don't panic. Work through the funnel logically. Is your CTR low? Your ads or keywords are the problem. Are your clicks high but conversions low? Your landing page or your offer is the problem. This systematic approach is the core of our paid ads troubleshooting playbook.
This process of continuous testing and optimisation is how you scale. We've seen software clients who thought they had maxed out their ad spend find whole new pockets of growth by testing new audiences and creatives. The goal isn't to set and forget; it's to build a system of constant improvement. For more advanced methods, you might want to look at our advanced troubleshooting guide for Google Ads.
Your Action Plan
This has been a lot of information, and it's easy to feel overwhelmed. But turning your B2B Google Ads from a cost centre into a predictable revenue engine is entirely possible. It just requires a disciplined, logical approach. I've detailed my main recommendations for you below as a final checklist.
| Step | Action | Why It Matters |
|---|---|---|
| 1. Redefine Your ICP | Define your ideal customer by their most urgent, expensive "nightmare" problem, not by their job title or industry. | This ensures your entire marketing message is hyper-relevant and resonates on an emotional level, leading to higher-quality clicks. |
| 2. Calculate LTV & CAC | Use the formula (or our calculator above) to determine your Customer Lifetime Value and your maximum allowable Customer Acquisition Cost. | Frees you from chasing cheap, low-quality leads and allows you to bid confidently to acquire high-value customers. |
| 3. Target High-Intent Keywords | Focus 90% of your initial budget on "bottom-of-funnel" keywords that signal buying intent (e.g., brand names, comparisons, "alternative" keywords). | Maximises your ROI by reaching users who are actively in the decision-making phase, not just browsing for information. |
| 4. Upgrade Your Offer | Replace high-friction "Request a Demo" calls-to-action with high-value, low-friction offers like a free trial, freemium plan, or a valuable free tool/audit. | Dramatically increases conversion rates by providing immediate value and lowering the barrier to entry for potential customers. |
| 5. Build Dedicated Landing Pages | Create a specific landing page for each campaign with no navigation, a single clear message that matches the ad, and one prominent call-to-action button. | Eliminates distractions and focuses the user on the one action you want them to take, turning more clicks into qualified leads. |
Executing this strategy flawlessly requires expertise and time—two things most growing businesses are short on. It’s not just about setting up an ad; it's about deep research, continuous optimisation, persuasive copywriting, and a ruthless focus on data. This is where getting expert help can make all the difference, preventing costly mistakes and accelerating your path to profitable growth.
If you've read this far and feel like your current approach isn't working, or you're simply not sure where to start, we can help. We offer a free, no-obligation 20-minute strategy session where we can review your existing campaigns (or your plans for new ones) and provide actionable advice based on our experience scaling B2B businesses just like yours. There's no hard sell, just straightforward, expert advice to help you stop burning cash and start building a real revenue engine.