TLDR;
- Agency fees in London typically follow one of three models: a percentage of ad spend (usually 10-20%), a flat monthly retainer (£1,500 - £5,000+), or a hybrid model.
- The cost you'll actually pay is driven by your ad spend, campaign complexity, industry competitiveness, and the scope of work (e.g., if creative is included). Don't expect a one-size-fits-all price.
- The most important question isn't "how much does it cost?" but "what's the return on my investment?". A cheap agency that gets no results is more expensive than a pricier one that delivers a 5x return.
- Focus on an agency's proven expertise in your specific niche, not their postcode. A specialist in Manchester is better than a generalist in Mayfair.
- This article includes an interactive calculator to help you figure out how much you can actually afford to pay for a new customer, which is the key to setting a realistic budget.
Trying to nail down the "typical" cost for Facebook Ads management in London is a bit like asking "how long is a piece of string?". You're right, it makes budgeting a nightmare. The truth is, there's a massive range, and if you only focus on the monthly management fee, you're asking the wrong question from the start. You'll end up either getting ripped off by a cheap agency that delivers nothing, or being scared off by a price tag that could have actually transformed your business.
The real question isn't about cost, it's about value and return. But to get there, you first need to understand the landscape. I've seen hundreds of proposals and worked on both sides of the table, so let's break down what you'll actually find out there in the London market, what drives the price, and how you can figure out what you should *really* be spending.
So what are the pricing models I'm going to see?
When you start getting quotes, they'll almost always fall into one of three buckets. Anyone trying to sell you something wildly different is probably either brand new or trying to pull a fast one. Each model has its pros and cons, and the right one for you depends entirely on your business, your budget, and your growth stage.
1. Percentage of Ad Spend
This is probably the most common model you'll see, especially with larger agencies. They'll charge you a percentage of whatever you're spending on the ads themselves each month.
-> How it works: You spend £10,000 on Facebook Ads, they charge you a 15% fee, so your bill from them is £1,500. Total marketing cost = £11,500.
-> Typical London Rate: It ranges from about 10% to 20%. Anything less than 10% and you should be suspicious of the service level; anything more than 20% and they better be delivering something truly exceptional.
-> The Good: It scales. As you grow and can afford to spend more, their fee grows with you. It also incentivises them to help you spend your budget effectively, because if the ads stop working and you have to pause spend, they stop getting paid as much.
-> The Bad: It can create a conflict of interest. Are they advising you to increase your budget because it's genuinely the right strategic move, or because it increases their fee? It also doesn't work for small budgets. Most reputable agencies will have a minimum fee (e.g., "15% of ad spend, or £1,500, whichever is higher") because managing a £1,000/month account takes nearly as much work as a £5,000/month one.
2. Flat Monthly Retainer
This is straightforward and very common with smaller, specialist agencies and experienced freelancers. You pay a fixed fee every single month, regardless of your ad spend.
-> How it works: You agree to a fee of, say, £2,000 per month. That's what you pay, whether your ad spend is £2,000 or £20,000.
-> Typical London Rate: This varies massively based on expertise and scope. For a good freelancer or small boutique agency, you're probably looking at a starting point of £1,500 - £2,500 per month for one platform. For a multi-platform strategy from a more established agency, it can easily be £3,000 - £5,000+ per month.
-> The Good: Predictable costs. You know exactly what you'll be paying for management each month, which makes budgeting simple. There's no incentive for them to push you to spend more than you're comfortable with.
-> The Bad: The fee is fixed, so if you need to drastically cut your ad spend for a month, you're still paying the full retainer. It can also be less scalable; if your needs grow significantly, you'll need to renegotiate the scope and the retainer price, which can be awkward.
3. Performance-Based / Hybrid Model
This one sounds like the dream, but it's the rarest and often comes with some serious caveats. The agency's fee is tied directly to the results they generate, like cost-per-lead or return on ad spend (ROAS).
-> How it works: A common setup is a small base retainer + a performance bonus. E.g., "£1,000/month plus 10% of all revenue generated above a 3x ROAS."
-> Why it's rare: It's very risky for the agency. So many factors outside of their control affect results – your website's conversion rate, your pricing, your sales team's effectiveness, your product-market fit. An agency can run the best ads in the world, but if your landing page is broken, they get nothing. Tbh, very few good agencies will offer a purely performance-based deal because they don't want to gamble their mortgage on your sales process.
-> When it *can* work: It's most common with high-volume, short-sales-cycle businesses like e-commerce or specific lead gen niches where the path to conversion is simple and easy to track. If an agency offers you this, scrutinise the terms very, very carefully. What happens if they generate a thousand low-quality leads you can't close? You might still be on the hook to pay them.
- Scales with your budget
- Incentivises effective spending
- Potential conflict of interest
- Not ideal for very small budgets
- Predictable, easy to budget
- No incentive to inflate spend
- Less flexible if you cut spend
- Requires renegotiation to scale
- Pay for results (in theory)
- Aligns agency with your goals
- Very rare for good agencies
- Risky due to factors they can't control
Okay, but what will *I* actually end up paying?
This is where it gets personal. The quote you recieve is a reflection of the work the agency thinks they'll need to do and the value they believe they can bring. If you get three quotes and one is £1,000, one is £3,000, and one is £6,000, it doesn't necessarily mean the first is a bargain and the last is a rip-off. They're likely pricing for completely different levels of service and expertise.
Here are the main levers that will determine your final price:
-> Your Ad Spend: This is the biggest one. An account spending £50k/month requires far more intensive management, monitoring, and creative rotation than one spending £3k/month. More spend means more campaigns, more ad sets, more variables to test, and more risk. The management fee will always reflect this.
-> Campaign Complexity: Are you a local service business looking for leads within a 10-mile radius? That's relatively straightforward. Or are you a national e-commerce brand with 500 products, needing prospecting campaigns, multiple retargeting funnels, and dynamic product ads? The second scenario is vastly more complex and time-consuming, and the fee will be higher to match.
-> Your Industry: Selling clothes online in the UK is a hyper-competitive space. Running ads for a niche B2B SaaS tool targeting engineers in the City of London is another level of difficulty. If you're in a competitive London market like finance, tech, or high-end property, you need an agency with genuine, deep expertise in that sector. That expertise costs more. They need to understand your customer's mindset, the regulatory landscape (if any), and what your competitors are doing. You're not just paying for someone to click buttons in Ads Manager; you're paying for strategic insight.
-> Scope of Work: This is a big one that many businesses overlook. What is *actually included* in the fee?
- Is it purely ad management (setup, monitoring, optimisation)?
- Are they also doing the copywriting for the ads?
- What about the creative? Are they designing images and editing videos? Creative production is a huge job in itself and can easily add £1,000+ to a monthly retainer.
- Are they building landing pages for you?
- What level of reporting are you getting? A basic automated report or a detailed weekly analysis with strategic recommendations?
A low-ball quote often means they're expecting you to provide all the copy, all the creative, and the landing pages yourself. A higher quote might be an all-inclusive service. You have to compare apples with apples.
Is the "London Premium" a real thing?
Yes and no. An agency with an office in Shoreditch or Canary Wharf has higher overheads than one based in Luton, and that will be reflected in their pricing. They also have access to a massive, competitive talent pool, and good talent in London costs a lot of money.
However, in 2024, an agency's physical location matters less than ever. You should be focused entirely on their expertise. I would take a specialist agency in Glasgow that has five case studies of scaling businesses exactly like mine over a generic "award-winning" London agency that has never worked in my niche. The specialist will understand your customer's pain points, know which ad angles work, and get you results faster. Their experience is the real value, not their SE1 postcode.
Don't get blinded by a fancy London address. Look for proof. Look for relevant experience. I remember one client in the medical job matching SaaS space who was struggling with a Cost Per Acquisition of around £100. With our specific experience in both SaaS and recruitment, we were able to reduce their CPA to just £7. That's the difference specialist expertise makes, and it has nothing to do with being based down the road from the client.
When you're trying to work out your numbers, a helpful resource can be a detailed budgeting and forecasting framework, which forces you to think about these variables methodically rather than just plucking a number out of the air.
The single most important calculation you need to make
Right, here's the part that really matters. Forget the agency fee for a second. The most important number you need to know is your Customer Lifetime Value (LTV). How much gross profit is one new customer worth to your business over their entire relationship with you? Once you know that, you can work out what you can actually afford to spend to acquire them (your Customer Acquisition Cost, or CAC).
This simple bit of maths changes your entire perspective. You stop thinking "a £3,000/month retainer is expensive" and start thinking "if a £3,000 retainer brings me two new customers worth £10,000 each, it's an absolute bargain."
Let's run through an example.
- Average Revenue Per Account (ARPA): What you make per customer, per month. Let's say £400.
- Gross Margin %: Your profit margin. Let's say 75%.
- Monthly Churn Rate: What percentage of customers you lose each month. Let's say it's 5%.
The calculation is: LTV = (ARPA * Gross Margin %) / Monthly Churn Rate
So, LTV = (£400 * 0.75) / 0.05 = £300 / 0.05 = £6,000.
Each new customer is worth £6,000 in gross margin. A healthy business model often aims for an LTV to CAC ratio of at least 3:1. This means you can afford to spend up to £2,000 to acquire a single customer. Suddenly, paying an agency a few grand a month doesn't seem so scary if you know they can deliver customers within that £2,000 CAC target.
Use the calculator below to figure out your own numbers. This is the foundation of any sensible advertising budget.
So how do I actually choose someone and set a budget?
Alright, you understand the models, you know what drives the cost, and you've calculated how much a customer is worth to you. Now it's time to make a decision. This isn't just about finding someone who fits a pre-set budget; it's about finding the right partner for your current stage of growth.
Here’s a simple framework to guide your thinking:
What's your monthly ad budget (excl. fees)?
Is it under or over £3,000/month?
Focus on expert UK freelancers or small boutique agencies. A large agency's minimums won't be a good fit.
You can now consider larger agencies, but specialist expertise in your niche is still the most important factor.
When you're vetting potential partners, here's what to look for, and it has nothing to do with price:
-> Case Studies: Do they have proven, documented results with businesses like yours? Not just logos on a page, but actual case studies showing the problem, the strategy, and the outcome. Look for results in Pounds (£) and for UK-based clients if possible.
-> The Discovery Call: When you speak to them, are they just trying to sell you, or are they asking smart, probing questions about your business, your margins, your sales process, and your customers? A good partner acts like a consultant. They should be trying to understand your business deeply. A bad one just talks about themselves.
-> Transparency: How do they talk about results? Anyone who "guarantees" a certain ROAS is lying. There are no guarantees in advertising. They should talk about realistic benchmarks, their process for testing and optimising, and be honest about the fact it can take a few months to dial things in. If it sounds too good to be true, it is.
Tbh, a great way to vet someone is to see what free value they offer upfront. Many agencies, including us, offer a free initial consultation or account review. This gives you a taste of their expertise and shows you how they think about strategy before you've spent a penny. If someone wants you to sign a 12-month contract before they've even looked at your ad account, run a mile.
This whole process can feel like a bit of a minefield, which is why we've put together a more detailed guide on how to hire the right paid advertising expert for your business, which covers the questions you should be asking and the red flags to watch out for.
My final recommendations for you
I know this is a lot to take in. Budgeting for marketing, especially in a competitive environment like London, is a serious decision. To make it as actionable as possible, I've put my main advice into a table below based on your likely business stage.
| Business Stage / Ad Spend | Expected Management Fee (London) | Recommended Partner | Key Focus |
|---|---|---|---|
| Early Stage / Startup (< £3,000 / month) |
£1,000 - £2,000 / month | Specialist Freelancer or small Boutique Agency |
|
| Growth Stage (£3,000 - £15,000 / month) |
£1,500 - £4,000 / month (or % of spend) | Specialist Agency with niche expertise |
|
| Established / Scaling (> £15,000 / month) |
£3,500+ / month (almost always % of spend) | Established Agency (niche expertise still vital) |
|
Ultimately, choosing an agency isn't a simple cost comparison. It's an investment decision. You're not just buying clicks; you're investing in expertise, strategy, and a partner who can help you navigate the complexities of paid advertising to achieve real business growth. The fee is only one part of that equation. The return on investment is the part that actually matters.
If you're still feeling unsure and want a second pair of expert eyes on your specific situation, many consultancies like ours offer a free, no-obligation strategy session. We can look at your business, your goals, and help you understand what a realistic budget and potential return could look like for you. It can be a really helpful way to get clarity before you commit to anything.
Hope that helps!