TLDR;
- Generic "Best in London" ads are burning your budget; specificity wins every time.
- You'll find specific frameworks (PAS, BAB) adapted for the London market below.
- We've included an interactive calculator to show you exactly how much revenue you're losing due to poor Click-Through Rates (CTR).
- Understanding local intent (e.g., "near me" vs. "in Shoreditch") is the biggest lever you have.
- The most important piece of advice is: Speak to the user's anxiety, not your ego.
If you are running Google Ads in London, you already know the painful truth: it is expensive. The competition is fierce, the Cost Per Click (CPC) is high, and your potential customers are incredibly cynical. They see thousands of ads a day. Whether they are commuting on the tube, scrolling in a coffee shop in Soho, or sitting in an office in Canary Wharf, their filter for "marketing fluff" is thicker than the walls of the Tower of London.
Most business owners and even many marketers get this wrong. They write copy that sounds like a corporate brochure. "Premier Plumbing Services in London." "Leading Digital Agency." "Top Rated Dentist."
Yawn. Scroll. Ignore.
If you want to stop wasting money and start actually getting leads, you need to stop writing like a business and start writing like a human being who understands the specific problem your customer is facing right now. I've audited hundreds of accounts, and the pattern is always the same. The ads that fail are generic. The ads that work—and I mean really work, driving leads at a cost that makes you smile—are specific, urgent, and often a bit contrarian.
In this guide, I'm going to walk you through exactly how to craft ad copy that works in the London market. We'll look at real-world examples, frameworks you can steal, and I'll show you the numbers behind why this matters.
The "So What?" Test
Before we write a single word, you need to understand the "So What?" test. This is something I use with every client. If you show me an ad headline, I will ask "So what?".
Headline: "Award Winning Accountants."
Me: So what?
You: Well, it means we are good.
Me: Does the client care that you have a plaque on your wall, or do they care that they might get fined by HMRC next month?
See the difference? In a city as fast-paced as London, nobody cares about your accolades until they know you can solve their pain. A better headline would be: "Avoid HMRC Fines. Expert Tax Returns."
This is especially true if you are targeting specific niches. For example, if you are in the B2B space, you might want to read our guide on B2B SaaS Google Ads copy, but the principle remains the same for local services. Your customer is selfish. They care about their problem, not your solution's features.
The London Factor: Why Local Nuance is a Goldmine
London isn't just one big city. It's a collection of villages. A user searching for a service in Ealing has a completely different mindset to someone searching in The City. Distance matters. Travel time matters.
If you are a local business, your biggest advantage over the big national chains is your locality. But you have to prove it. Saying "Serving London" is weak. Saying "Serving Chiswick & Hammersmith" is strong.
I remember one client, a home cleaning company. They were targeting "London" with generic ads. We switched their strategy to target specific areas. This approach helped them achieve a cost per lead of just £5. Why? Because people trust local. They assume if you are specific, you know the standard expected there.
This approach aligns perfectly with a broader high-intent strategy for London Ads. You want to catch people when they are looking for a specific solution in a specific place.
3 Ad Copy Frameworks specifically for London
You don't need to reinvent the wheel. Copywriting has formulas that have worked for decades. We just need to adapt them for Google Ads.
1. Problem-Agitate-Solve (PAS)
This is my favourite for emergency services or anything solving a pain point.
- Problem: Identify the issue.
- Agitate: Make it hurt (remind them of the consequence).
- Solve: Present your service as the instant fix.
Example: Emergency Electrician
Generic: 24/7 Electrician London. Call Us Today.
PAS (London Style): Power Out in Camden? Don't Risk Your Food Spoiling. We Are 20 Mins Away. No Call Out Fee.
See the difference? The second one speaks to the immediate fear (food spoiling) and offers a tangible solution (20 mins away).
2. Before-After-Bridge (BAB)
Great for B2B or "improvement" services like renovation or consulting.
- Before: Current bad situation.
- After: The dream scenario.
- Bridge: How you get them there.
Example: Office Cleaning in The City
Generic: Professional Office Cleaners. Trusted Service.
BAB: Embarrassed by a Messy Office? Impress Clients Every Time You Walk In. Daily City of London Cleaning Contracts.
3. The "Negative" Angle (Contrarian)
Londoners are cynical. Sometimes calling out the industry BS works wonders. This is part of what we discuss in our guide on stopping wasted ad spend.
Example: Recruitment Agency
Generic: Top Recruitment Agency for Tech.
Contrarian: Sick of CVs That Don't Match? We Pre-Vet Every Developer. Pay Only When You Hire.
The Cost of Boring Copy
Here is where it gets technical. Google gives your ads a "Quality Score". One of the biggest factors in that score is your Expected Click-Through Rate. If people don't click your ad because it's boring, your Quality Score drops. When Quality Score drops, your Cost Per Click (CPC) goes up.
Basically, Google charges you a "boring tax".
If you write better copy, more people click. Google sees your ad is relevant. They raise your Quality Score. They lower your CPC. You get more traffic for the same budget. It is the single biggest lever you have.
I've built a calculator below to show you what this actually looks like in revenue terms. This is vital for understanding why you can't just set and forget your ads.
Common Myths About "Good" Ads
There are so many myths floating around, usually perpetuated by agencies that want to sell you complex setups you dont need. Let's bust a few.
Myth 1: Dynamic Keyword Insertion (DKI) is King.
DKI is where you use code like {KeyWord:Plumber} to automatically insert the user's search term into the ad. It used to be effective. Now? It often reads like a robot wrote it. "Looking for Cheap Plumber London? We are Cheap Plumber London." It's grammatically awkward and lacks emotion. Write for humans, not robots. If you are struggling with this balance, check out our piece on copy that converts.
Myth 2: You Need to Use All 15 Headlines in RSA.
Google Responsive Search Ads (RSAs) allow you to add up to 15 headlines. Google then mixes and matches them. The myth is that you must fill all 15. The reality? If you put 5 great headlines and 10 filler headlines, Google will show the filler ones. It dilutes your message. Only put in headlines you are happy to see run.
Myth 3: "Professional" Means "Formal".
Especially in the UK, we have this idea that business language must be stiff. "We facilitate optimised solutions." No. You fix problems. Being conversational is professional because it communicates clearly. "We fix leaks" is better than "We provide aquatic containment remediation."
Handling the "Request a Demo" Trap
I see this constantly with B2B companies in London. They are selling software or high-end services, and their call to action (CTA) is "Request a Demo".
Nobody wakes up wanting to request a demo. A demo means a sales pitch. It means an awkward Zoom call where you try to sell me something. It's high friction.
Instead, offer value. "See Your Savings" or "Get Your Audit" or "View Pricing". Low friction. Give them something before you ask for their time. This is part of designing a proper funnel. If you want to see how we structure this for B2B specifically, the B2B Founder's Guide covers this in depth.
I remember one SaaS campaign where we focused on driving trials rather than demos. This strategy helped generate 5,082 trials at a cost of just $7 per trial. Why? Because starting a trial is low risk. Booking a demo is scary.
Responsive Search Ads: The Pinning Strategy
Since Google retired Expanded Text Ads, we are forced to use RSAs. Many people hate them because they lose control. But you can regain control by "pinning".
If you have a crucial message—say, "Emergency 1 Hour Response"—you can pin that to Position 1 or Position 2. This guarantees it shows. However, Google will warn you that your "Ad Strength" is poor if you pin too much.
Here is my contrarian take: Ignore the Ad Strength score.
Google's Ad Strength score measures how much freedom you give Google's AI, not how well the ad will convert humans. I would rather have a "Poor" ad strength with a headline that I know addresses the user's pain, than an "Excellent" ad strength that rotates generic, meaningless headlines. We've seen this time and time again in our advanced ad creative playbook. Human persuasion beats algorithmic randomness.
Sector-Specific Quick Wins
For Lawyers & Professional Services:
Focus on the outcome, not the process. "Divorce Lawyers" is descriptive. "Protect Your Assets During Divorce" is compelling.
For E-commerce:
Focus on delivery and trust. Londoners want it now. "Same Day Delivery London" is a massive selling point. If you are launching a store, our UK ad copy guide has more retail specifics.
For Trades (Plumbers, Electricians):
Focus on speed and transparency. "No Hidden Fees" is a huge trust signal in a city where everyone feels ripped off.
Results We've Seen
Does this actually work? Yes. We're not just guessing here. We worked with a Medical Job Matching SaaS where refining the strategy helped reduce their Cost Per Acquisition from £100 to just £7. In another case for a software client, we managed to get 3,543 users at just £0.96 cost per user.
It's about finding that sweet spot between what the user is searching for (Intent) and what you can honestly deliver (Offer).
Summary: Your Action Plan
Don't overcomplicate it. Start with these steps.
| Step | Action | Why? |
|---|---|---|
| 1. Audit | Check your current ads. Do they pass the "So What?" test? | Most ads are burning money on generic phrases. |
| 2. Localise | Add borough or area-specific keywords to headlines. | Increases relevance and CTR immediately. |
| 3. Humanise | Rewrite copy using PAS or BAB frameworks. Remove jargon. | Connects with emotional pain points. |
| 4. Test | Run 2 variations (Generic vs. Specific) for 2 weeks. | Data doesn't lie. Let the clicks decide. |
Getting your ad copy right in London is the difference between a campaign that just eats cash and one that fuels your business growth. It's not easy, but it is simple if you follow the rules of human psychology.
If you're looking at your current campaigns and thinking "I don't have time to fix all this," or if you just want an expert set of eyes to tell you exactly where you're leaking budget, you might want to consider some expert help. We offer a free initial consultation where we can review your strategy and account together. No sales pitch, just a look at the data to see if we can help.
Hope this helps!