Hi there,
Thanks for reaching out!
Happy to give you some initial thoughts and guidance on launching the mobile IV drip business. It's an exciting space, but it's also easy to burn through cash if you start off on the wrong foot, especially with paid ads. The short answer to your question is that you should absolutely not be paying for ads before the business is live and able to take bookings. I'll explain exactly why and what you should be doing instead to make sure you have a strong start.
TLDR;
- Stop all thoughts of pre-launch paid advertising immediately. Running 'buzz' campaigns tells platforms to find you the cheapest, lowest-quality audience who will never book. You're paying to attract non-customers.
- Your website and booking process are your most important sales tools, not your Instagram profile. If it's difficult to book or the site looks untrustworthy, you will waste every single pound you spend on ads later.
- The most important piece of advice is to forget social media for direct leads. When you launch, your primary channel should be Google Search Ads, targeting people with an immediate need who are actively searching for "mobile IV drip near me".
- Define your customer by their specific, urgent pain (e.g., hangover, athletic recovery, pre-event boost), not by broad demographics. This is the foundation of all effective marketing.
- This letter includes an interactive calculator to help you estimate your potential lead costs and monthly revenue, and a flowchart visualising the customer journey you need to build.
We'll need to look at why pre-launch ads are a trap...
Right, let's get straight to it. The idea of running ads to "build buzz" before you launch sounds great in theory. It's what you see big tech companies do. But for a local, service-based business like a mobile IV drip service, it's one of the fastest ways to set fire to your budget. You said you've got 5 followers right now – if you paid for any of them, you've already had a taste of this. You've paid for a vanity metric that has no connection to a future booking.
Here’s the uncomfortable truth about platforms like Meta (Facebook and Instagram). When you set up a campaign with an objective like "Reach," "Brand Awareness," or "Engagement" – which is what a "buzz" campaign is – you give the algorithm a very specific, and very literal, instruction: "Find me the largest number of people, for the lowest possible price, who will perform this simple action (like, follow, or view)."
The algorithm is incredibly good at its job. It will go out and find the people inside your targeting area who are least likely to click a link, least likely to fill out a form, and absolutely, positively least likely to ever pull out their credit card and book a service. Why? Because those users are not in demand by other advertisers who are optimising for valuable actions like sales or leads. Their attention is cheap. You are literally paying the world's most sophisticated advertising machine to find you the worst possible audience for your actual business goal, which is getting paying customers.
I remember one client who came to us after spending thousands on a pre-launch 'awareness' campaign for their new eCommerce store. They had a huge number of likes and shares, but when the store went live? Crickets. Almost zero sales. We had to start from scratch, building campaigns focused on conversions, and it took time to undo the damage because the algorithm had learned that their brand was only for people who like things for free. You're in a service bussiness, which is even more direct. There's no product to ship, just an appointment to book. If people can't book, the ad has no purpose.
Think about the user's mindset. Someone who needs an IV drip often needs it for a specific, timely reason – they're recovering from a big night out, they're exhausted from a marathon, they feel a cold coming on. They aren't going to see an ad in August, make a mental note, and then remember to book it in September when they're feeling rough. They're going to search on Google for "at-home IV therapy" in that moment of need. By spending money now, you're not capturing future demand; you're just creating noise that will be forgotten by the time you can actually help them.
Your Current Plan: Pre-Launch "Buzz" Ads
Objective: Brand Awareness/Reach. You ask Meta to find cheap impressions.
The Algorithm's Action
It finds users who like/follow but never click or buy. Their attention is cheap.
The Outcome: Wasted Spend
You get followers and likes, but no way to book. The "buzz" fades before you even launch. You've acquired an audience of non-customers.
I'd say you focus on your sales process first...
So, what should you be doing instead of fiddling with ads? You need to build your sales machine. For a mobile service, your "shopfront" is your website and your booking system. This is a hundred times more important than your Instagram profile. I've seen countless businesses with beautiful ads fail because their website was slow, confusing, or untrustworthy. It's like having a brilliant TV commercial for a shop that has a broken door.
Think about the customer journey from start to finish. A potential customer feels unwell. They search on their phone. They click your ad. What happens next? This journey needs to be as frictionless as possible.
-> The Landing Page: This isn't just your homepage. It needs to be a dedicated page that speaks directly to the visitor. It should load instantly, clearly state what the service is, what the benefits are, what areas you serve, and how much it costs. Transparency is massive for building trust.
-> The Offer: The "Request a Demo" button is the bane of the B2B world because it's high friction and low value. The B2C equivalent is a vague "Contact Us" form. Your Call to Action (CTA) must be direct and compelling. "Book Your IV Drip Now," "View Our IV Menu & Book," or "Schedule Your At-Home Session." It should lead directly to the booking process.
-> The Booking System: Can a customer see available time slots and book directly on the site? Or do they have to fill out a form and wait for a callback? The latter adds friction and gives them time to change their mind or find a competitor. A seamless online booking system is a non-negotiable investment.
-> Building Trust: Remember, you're asking someone to let a stranger into their home and stick a needle in their arm. Trust is everything. Your website is the place to build it. This means having professional photos (not stock images), clear information about your family member's qualifications and certifications, testimonials (once you have them), an FAQ section, and a professional business address and phone number. A poorly designed website with spelling mistakes (the unintentional kind!) screams "unprofessional" and will kill your conversion rates. You need to look more credible than all your competitors.
Spending August getting this sales machine perfected is the single most profitable activity you can undertake. Every 1% improvement in your website's conversion rate means you get more customers from the *same* ad spend later on. A client in the B2C services space, a home cleaning company, managed to get their cost per lead down to just £5, but a huge part of that was because their website was brilliantly optimised and made booking incredibly simple. They focused on the machine before they started feeding it traffic. That's the correct order of operations.
You probably should define your customer by their pain...
Before you even think about keywords or ad copy, you need to get brutally specific about who you're selling to. And I don't mean "people aged 25-50 in Manchester who are into health and wellness." That's a demographic. It tells you nothing of value and leads to generic, ineffective advertising that speaks to no one.
You need to define your Ideal Customer Profile (ICP) by their *nightmare*. Their specific, urgent, and often expensive problem. Your service isn't "an IV drip." It's a solution to a pain point. And you likely have several different customer types with completely different pains. For example:
- The Post-Party Sufferer: Their nightmare is a killer hangover on a day they have an important meeting or family event. They need rapid rehydration and relief. Their buying decision is impulsive and urgent.
- The Fitness Enthusiast: Their pain is post-marathon muscle soreness or pre-competition fatigue. They are looking for a performance edge and faster recovery. Their buying decision is planned and performance-motivated.
- The Burnt-Out Professional: Their nightmare is chronic fatigue, brain fog, and the feeling of constantly being on the verge of getting sick. They are seeking an energy boost and immune support. Their decision is more considered, part of a wider wellness routine.
- The Pre-Wedding Partier: Their pain is the fear of looking and feeling drained on their big day (or their hen/stag do). They want a "glow-up" and to feel their best. This is a planned, aspirational purchase.
Each of these people requires a completely different message. You wouldn't talk to the hungover person about "long-term cellular health." You'd talk about "saving your Sunday" or "beating the hangover fast." You wouldn't talk to the athlete about a "party drip." You'd talk about "crushing your personal best" and "accelerating muscle repair."
Doing this work first is the secret to great advertising. It allows you to create specific ads and landing pages for each customer type. When the person searching for "hangover cure" lands on a page that says "The Ultimate Hangover Recovery IV Drip," they instantly feel understood. The conversion rate skyrockets. If they land on a generic page about wellness, they're more likely to leave. This ICP work is the blueprint for your entire marketing strategy. Don't skip it.
ICP 1: The Sufferer
Pain: A debilitating hangover ruining their day.
- Urgency: High
- Motivation: Relief
- Keywords: "hangover cure", "fast hangover relief", "IV for hangover"
ICP 2: The Athlete
Pain: Post-event muscle fatigue and dehydration.
- Urgency: Medium
- Motivation: Performance
- Keywords: "athletic recovery IV", "post marathon IV drip", "hydration for athletes"
ICP 3: The Professional
Pain: Chronic fatigue and low immunity from burnout.
- Urgency: Low
- Motivation: Wellness
- Keywords: "energy boost IV therapy", "immune support drip", "IV for fatigue"
ICP 4: The Celebrant
Pain: Fear of not looking or feeling their best for a big event.
- Urgency: Medium (date-driven)
- Motivation: Aspiration
- Keywords: "pre-wedding IV drip", "IV glow up", "beauty IV therapy"
You'll need a real strategy for launch day...
Okay, so it's the first week of September. Your website is perfect, your booking system is flawless, and you know exactly who you're targeting. Now is the time to open the wallet. But you shouldn't be spending it on Instagram.
For a local, intent-based service, your number one advertising channel, without a doubt, should be **Google Search Ads**. Why? Because you are putting your solution directly in front of people who are actively looking for it *right now*. You're not interrupting their social scrolling with an ad they don't care about; you're answering a question they just asked. The quality of lead from someone who types "mobile iv drip service near me" into Google is infinitely higher than someone who passively saw your ad on Instagram.
You'll want to structure campaigns around those ICPs you defined earlier. You'd have ad groups for:
- Hangover-related keywords: "hangover iv drip", "iv therapy for hangover", "mobile hangover cure".
- Athletic recovery keywords: "iv for athletes", "post workout recovery iv", "performance iv drip".
- Wellness keywords: "energy boosting iv", "immune support iv therapy", "vitamin drip at home".
The ad copy for each ad group would speak directly to that specific pain point. This relevance increases your click-through rate and your Quality Score, which in turn lowers your cost per click. It's a virtuous cycle.
Now, for the big question: what will it cost? This is the "how long is a piece of string" question, but we can make some educated estimates based on experience. For local B2C services, the cost per lead (CPL) can vary wildly. We're currently running a campaign for an HVAC company in a competitive area, and they're seeing a CPL of around $60. On the other end, we've run ads for childcare services where the CPL was closer to $10. Your service is a premium, high-convenience offering, so I'd prepare for a CPL somewhere in the £25-£50 range to start, but it could be higher or lower depending on your city's competitiveness. The key is that you'll know your numbers. You'll know that for every £30 you spend, you get one qualified lead. Then it's just a matter of how many of those you can convert into a booking.
I'd recommend a starting budget of at least £1,000-£2,000 per month for ad spend. This gives you enough data to see what's working and optimise properly. Anything less and you'll struggle to get enough volume to make informed decisions. Remember, if a single IV drip booking is worth £150-£250, you only need to convert a few leads a month for the entire system to be wildly profitable.
I've detailed my main recommendations for you below:
To pull this all together, the path forward is quite clear, but it requires shifting your focus from pre-launch 'buzz' to building a solid, conversion-focused foundation. Your priority right now isn't social media management; it's business development. It's about building the machine that will turn ad spend into profitable bookings from day one. Getting this right before you launch is the difference between a strong start and a frustrating, expensive struggle.
Instagram has its place, but it's a supporting role. Use it now for organic content – show the face behind the business, talk about the different types of drips, build that all-important trust. But don't expect it to drive leads. That's a job for a high-intent channel like Google Search. The table below summarises the step-by-step plan I'd reccomend.
| Priority | Actionable Recommendation | Why This Is The Top Priority |
|---|---|---|
| 1 (Now) | Stop all pre-launch ad spend. Do not spend a single penny on ads until you are open and can take bookings. | Prevents wasting money on a low-quality audience that cannot convert. Protects your budget for when it will actually have an impact on revenue. |
| 2 (Now - Pre-Launch) | Build and perfect the website & booking system. Focus on speed, trust signals (qualifications, professional photos), and a frictionless booking process. | Your website is your primary sales tool. A poor website experience will destroy your ad performance, no matter how good the ads are. This is your highest-leverage activity. |
| 3 (Now - Pre-Launch) | Define your Ideal Customer Profiles (ICPs) by pain point. Identify 3-4 distinct customer types (e.g., hangover, athlete) and their urgent problems. | This forms the foundation of all your marketing messaging. It allows you to create highly relevant, high-converting ads and landing pages that speak directly to the customer's needs. |
| 4 (On Launch Day) | Launch a Google Search Ads campaign. Target high-intent keywords based on your ICPs (e.g., "hangover IV drip near me"). Set a realistic starting budget (£1k-£2k/month). | This is the most direct way to get in front of customers who have an immediate need and are actively searching for your exact service. It provides the highest quality leads. |
| 5 (Ongoing) | Use Instagram for organic trust-building. Post behind-the-scenes content, introduce the practitioner, share educational info. Do not rely on it for leads. | Social media's role here is to support the sales process by building credibility and trust, which is crucial for an in-home medical service. It makes your Google Ad leads more likely to convert. |
Navigating this, especially when you're new to it all, can be a lot. Making mistakes in the early stages can be costly and set you back months. This is often where getting some expert help can make a huge difference, ensuring you're set up for success from the get-go and not just guessing.
We offer a free, no-obligation initial consultation where we can go through your specific plans in more detail and give you a clearer picture of what a successful launch strategy would look like. It might be helpful to have a chat once you've had a chance to digest this.
Hope this helps!
Regards,
Team @ Lukas Holschuh