Hi there,
Thanks for reaching out!
I had a look at your question about building a Meta ads funnel for the Helsinki market. Tbh, the whole concept of complex, multi-stage "funnels" is often where people go wrong. They spend ages building these elaborate seven-step sequences when in reality, acquiring customers efficiently comes down to getting just a few core things right.
Forget the complicated blueprints for a second. We're going to break it down into the bits that actually matter: understanding who you're selling to on a much deeper level than just "people in Helsinki," creating an offer they genuinely can't ignore, and then building a simple, direct campaign structure that prioritises sales from day one. Let's get into it.
TLDR;
- Your Ideal Customer Profile (ICP) isn't a demographic like "people in Helsinki." It's a specific, urgent, and expensive problem state—what I call their 'nightmare'. You need to define this first.
- Stop selling features and start selling a solution to that nightmare. Your ad copy and offer must directly address their pain using frameworks like Problem-Agitate-Solve.
- The most important piece of advice is to forget 'Brand Awareness' or 'Reach' campaigns. You must use a 'Sales' or 'Conversions' objective to tell Meta's algorithm to find you buyers, not just cheap clicks.
- Structure your campaigns to priortise bottom-of-funnel (BoFu) and middle-of-funnel (MoFu) audiences first. These are your warmest leads and will give you the fastest results.
- This letter includes an interactive Customer Lifetime Value (LTV) calculator to help you figure out exactly how much you can afford to pay for a new customer.
First, we'll need to look at who you're actually selling to...
Right, let's be brutally honest. Targeting "people in Helsinki" is basically lighting money on fire. It tells you nothing of value. The first, and most common, mistake I see is businesses defining their customers by sterile demographics. "Females, 25-40, living in Helsinki, interested in fashion." It's useless. It leads to generic ads that speak to absolutely no one.
To stop burning cash, you have to define your customer by their pain. You need to become an expert in their specific, urgent, expensive, career-threatening (if B2B) or life-disrupting (if B2C) nightmare. Your Ideal Customer Profile isn't a person; it's a problem state.
Let's take a B2B example. Your Head of Engineering client isn't just a job title; she's a leader terrified of her best developers quitting out of frustration with a broken workflow. That's her nightmare. For a legal tech SaaS, the nightmare isn't 'needing document management'; it's 'a partner missing a critical filing deadline and exposing the firm to a malpractice suit.' See the difference? One is a feature, the other is a catastrophe.
Once you've isolated that nightmare, you can build a picture of the actual human being experiencing it. Find the niche podcasts they listen to on their commute; the industry newsletters they actually open; the tools they already pay for. Are they in specific Facebook groups? Do they follow certain influencers? This intelligence isn't just data; it's the blueprint for your entire targeting strategy. You have to do this work first, or you have no business spending a single euro on ads.
The Wrong Way: Demographics
- Who: Small business owners
- Where: Helsinki, Finland
- Age: 30-55
- Interest: 'Business'
- Result: Generic, unfocused ads that get ignored. You're targeting thousands of people who don't have the problem you solve.
The Right Way: Pain Point (Nightmare)
- Nightmare: "My cash flow is a mess, I'm worried about making payroll next month, and I can't get a clear picture of my finances."
- Behaviours: Follows 'Financial Times', member of 'Helsinki Entrepreneurs Group', uses accounting software like Xero.
- Result: Hyper-relevant ads that speak directly to their biggest fear, making them feel understood and compelling them to click.
Then, you'll need an offer they can't ignore...
Once you know their nightmare, your ad's only job is to reflect it back at them and offer a clear path out. This is where most ad copy fails. It talks about features, about the company, about how great the product is. Nobody cares. They only care about their own problems.
You need a message that speaks directly to their pain. The number one reason campaigns fail, even with the right audience, is a weak offer. An offer that doesn't provide enough value or, worse, isn't something anyone is actively looking for. It lacks demand.
There are a couple of simple, powerful frameworks for this:
1. Problem-Agitate-Solve (PAS): This is perfect for service businesses.
- Problem: State the nightmare directly. "Are your cash flow projections just a shot in the dark?"
- Agitate: Poke the bruise. Remind them of the consequences. "Are you one bad month away from a payroll crisis while your competitors are confidently raising their next round?"
- Solve: Present your offer as the clear, simple solution. "Get expert financial strategy for a fraction of a full-time hire. We build dashboards that turn uncertainty into predictable growth."
2. Before-After-Bridge (BAB): Great for SaaS or products that create a transformation.
- Before: Describe their current, painful reality. "Your AWS bill just arrived. It’s 30% higher than last month, and your engineers have no idea why. Another fire to put out."
- After: Paint a picture of the ideal future. "Imagine opening your cloud bill and smiling. You see where every dollar is going and waste is automatically eliminated."
- Bridge: Position your product as the vehicle to get them there. "Our platform is the bridge that gets you there. Start a free trial and find your first €1,000 in savings today."
Notice that neither of these examples talks about "our advanced AI algorithms" or "our team of dedicated experts." It's all about the customer and their problem. This emotional connection is what drives action. Your entire funnel, from the ad to the landing page, needs to be built around this principle.
I'd say you need to rethink your campaign objectives...
Here's an uncomfortable truth about Meta ads. When you set your campaign objective to "Reach" or "Brand Awareness," you are giving the algorithm a very specific command: "Find me the largest number of people for the lowest possible price."
The algorithm, being a very literal machine, does exactly what you asked. It seeks out the users inside your targeting who are least likely to click, least likely to engage, and absolutely, positively least likely to ever pull out a credit card. Why? Because those users are not in demand. Their attention is cheap. You are actively paying the world's most powerful advertising machine to find you the worst possible audience for your product.
This is probably the single biggest technical mistake people make when building a "funnel." They think they need to "warm up" an audience with awareness campaigns first. It's a myth, especialy for small and medium businesses. Awareness is a byproduct of having a great product that solves a real problem, not a prerequisite for making a sale.
To find customers in Helsinki that will actually buy from you, you must use a conversion objective. That means setting your campaign goal to 'Sales' (if you're eCommerce) or 'Leads' (if you're a service or B2B). This tells the algorithm: "Don't just find me anyone. Find me people within my target audience who have a history of doing the thing I want them to do—buying stuff or filling out forms." The algorithm will then go and find people who look and act like your existing customers. It's a completely different ball game and it's how you build an efficient acquisition machine from day one.
This isn't just theory. I remember one client, a subscription box company, who was spending money on awareness campaigns with very little to show for it. The moment we shifted their entire strategy to focus purely on a 'Sales' objective on Meta Ads, everything changed. We were able to generate a 1000% return on their ad spend because we were finally telling the algorithm to find buyers, not just viewers.
Campaign Objective vs. Audience Quality
You probably should structure your audiences like this...
Okay, now we can talk about the actual "funnel" structure. But again, we're going to keep it simple and prioritise what works. The classic funnel model tells you to start at the Top of Funnel (ToFu), building a massive audience, then nurture them through the Middle (MoFu), and finally convert them at the Bottom (BoFu). For most businesses with finite budgets, this is backwards.
You should start at the bottom. Your first priority should be converting the people who are already closest to buying. These are your highest-intent audiences and will give you the fastest feedback on whether your ads and offer are working. Only once you've maxed out these audiences should you move further up the funnel.
Here's how I would prioritise your audiences in Meta, from most important to least:
Priority #1: Bottom-of-Funnel (BoFu) - The "Almost" Customers
These people have shown strong buying signals. Your only job is to get them over the finish line.
- Audiences: People who added to cart, initiated checkout, or added payment info in the last 30 days (but didn't buy).
- Message: Remind them what they left behind. Maybe offer a small incentive like free shipping if it makes sense for your margins. Address common objections.
Priority #2: Middle-of-Funnel (MoFu) - The Engaged Lookers
These people are aware of you and have shown some interest, but aren't ready to buy yet.
- Audiences: Website visitors, people who viewed a specific product/service page, people who watched 50% of your video ads, people who engaged with your Instagram or Facebook page in the last 90 days.
- Message: Show them social proof (testimonials, reviews), highlight key benefits they might have missed, or show different use cases for your product.
Priority #3: Top-of-Funnel (ToFu) - Finding New People
This is your cold outreach. You only scale this once BoFu and MoFu are working profitably.
- Audiences:
- Lookalike Audiences: This is your most powerful ToFu tool. Create lookalikes based on your *best* customers first (e.g., a list of past purchasers, or a 1% lookalike of people who completed a checkout). This tells Meta to find more people just like them.
- Detailed Targeting: This is where your ICP "nightmare" research comes in. Target interests that are highly specific to your ideal customer. If you sell high-end camera gear, don't target "Photography." Target "Leica Cameras," "Profoto Lighting," and followers of specific professional photographers. Be niche.
- Message: Your Problem-Agitate-Solve or Before-After-Bridge ads go here. The goal is to stop the scroll and make them aware that you have a solution to a problem they're actively feeling.
For a new account, you'll start with detailed targeting (ToFu) to gather data, but you should set up your BoFu and MoFu retargeting campaigns from day one. Even with a small budget, you can combine all your MoFu/BoFu audiences into a single retargeting ad set. As soon as you get traffic, these campaigns will start to work their magic.
And you'll need to know your numbers...
The final piece of the puzzle is understanding the economics of your business. The real question isn't "How low can my cost per lead go?" but "How high a cost per lead can I afford to acquire a truly great customer?" The answer lies in your Customer Lifetime Value (LTV).
Without knowing your LTV, you're flying blind. You have no idea if a €50 cost per acquisition (CPA) is a disaster or a massive bargain. Calculating it is simpler than you think. You just need three numbers:
- Average Revenue Per Account (ARPA): What do you make per customer, per month/year?
- Gross Margin %: What's your profit margin on that revenue?
- Monthly Churn Rate %: What percentage of customers do you lose each month?
The calculation is: LTV = (ARPA * Gross Margin %) / Monthly Churn Rate
Let's say a customer pays you €100/month (ARPA), your gross margin is 70%, and you lose 5% of your customers each month (churn).
LTV = (€100 * 0.70) / 0.05
LTV = €70 / 0.05 = €1,400
In this example, each customer is worth €1,400 in gross margin to your business over their lifetime. A healthy rule of thumb is a 3:1 LTV to Customer Acquisition Cost (CAC) ratio. This means you can afford to spend up to €466 (€1400 / 3) to acquire a single customer and still have a very profitable business. If your sales process converts 1 in 5 qualified leads into a customer, you can afford to pay up to €93 per qualified lead.
Suddenly, that €50 lead from Meta doesn't seem so expensive, does it? It looks like an absolute steal. This is the math that unlocks aggressive, intelligent growth and frees you from the tyranny of chasing cheap, low-quality leads.
Interactive Customer Lifetime Value (LTV) Calculator
This is the main advice I have for you:
To wrap this all up, building a "funnel" isn't about drawing complex diagrams. It's about executing on a few core principles relentlessly. I've put the main actionable recomendations into a table for you below.
| Pillar | Recommendation | Why It Matters |
|---|---|---|
| Audience | Define your Ideal Customer Profile by their "nightmare" or pain point, not their demographics. | This allows you to create hyper-relevant ads that resonate emotionally and filter out people who will never buy. |
| Offer & Creative | Use a clear messaging framework (like Problem-Agitate-Solve) in your ads to speak directly to the customer's pain. | Your ad's only job is to get the right person to stop scrolling and realise you understand their problem. Features don't do this, solving pain does. |
| Campaign Setup | Only use a 'Sales' or 'Leads' campaign objective. Ignore 'Reach' and 'Awareness' for customer acquisition. | You instruct Meta's algorithm to find you actual buyers, not just the cheapest eyeballs, which is the key to an efficient ad spend. |
| Funnel Structure | Prioritise your audiences: Start with BoFu (retargeting cart abandoners), then MoFu (website visitors), then ToFu (lookalikes & detailed interests). | This gets you the quickest wins and fastest feedback loop by converting your warmest leads first, creating profitable momentum. |
| Measurement | Calculate your Customer Lifetime Value (LTV) and your affordable Customer Acquisition Cost (CAC). | This shifts your mindset from chasing cheap leads to understanding how much you can profitably invest to acquire a high-value customer. |
Putting all of this into practice—doing the deep customer research, writing compelling copy, structuring the campaigns correctly, and constantly testing and optimising—takes time and expertise. It's not a "set and forget" process. The Helsinki market, like any other, has its nuances, but these core principles are universal and they are what separate the campaigns that scale from the ones that fail.
If you'd like to go over how this strategy could be applied specifically to your business, we offer a free, no-obligation initial consultation where we can take a look at what you're doing and give you some more tailored advice.
Hope this helps!
Regards,
Team @ Lukas Holschuh