TLDR;
- Don't fragment a small audience: In a city like Cambridge, hyper-targeting (interests, behaviours) limits you too much. Go broad and let the creative filter the audience.
- Ad Fatigue is actually Creative Fatigue: When results dip, don't change the targetting, change the image or video. You need to rotate creatives much faster in a small geo.
- The "Saturation Point" is real: There is a mathematical ceiling to how much you can spend on one platform locally before CPA skyrockets. I've included a calculator below to help you estimate this.
- Diversify your offer, not just platforms: To scale locally, you either need to sell more things to the same people (LTV) or change the "hook" to attract different segments of the market.
- Check the interactive tools: I've included a saturation visualiser and a profitability calculator to help you plan your budget.
Hi there,
Thanks for reaching out! It’s a really common headache you’ve got there, and honestly, scaling local campaigns in a specific city like Cambridge is actually harder in many ways than running national campaigns. When you have the whole UK to target, you have millions of people to feed the algorithm. When you're restricted to a radius around Cambridge, you're dealing with a finite pool of people, and the mechanics of paid ads change quite a bit.
I'm happy to give you some initial thoughts and guidance on this. The short answer is that you have to treat "scaling" differently—it's not just about pumping in more budget, or you'll just burn cash. It's about lateral expansion and creative rotation.
I’ve detailed a few areas below that usually trip people up when they try to push a local account too hard, along with some tools to help you visualise where the ceiling might be.
1. The Trap of "Over-Targeting" in a Small Pond
The biggest mistake I see when auditing local accounts (and I've seen this with everything from local HVAC companies to home cleaning businesses) is that people try to bring their "national strategy" to a local level. They layer on interests, demographics, and behaviours.
In a place like Cambridge, your total addressable market on Meta or even Google isn't huge. If you start adding constraints like "Must be interested in Home Improvement" AND "Aged 30-50" AND "Top 25% Income", you might whittle your audience down to 15,000 people. You will exhaust that audience in about three days.
My advice: Go Broad.
In a constrained geography, you want to remove almost all targeting layers. Set your location (Cambridge + X miles), maybe a broad age range, and that's it. Let your ad copy and creative do the targeting. If your ad says "Best Accountant in Cambridge for Small Tech Firms," you don't need to target "Small Business Owners." The ad calls them out. The algorithm is smarter than us; give it the whole haystack and let it find the needle.
Here is a visual representation of why segmentation hurts you locally:
Cambridge
Audience
2. Ad Fatigue vs. Creative Rotation
You mentioned you're worried about "exhausting" your audience. This is valid. In a national campaign, you can run a winning ad for months because it keeps finding new pockets of people. In Cambridge, everyone in your target market might see your ad within two weeks.
If they see the exact same image and headline 10 times, they become "banner blind," and your costs will creep up. But they aren't tired of you—they're tired of that specific ad.
We’re running a campaign for an HVAC company currently in a competitive area. In such scenarios, if you don't refresh your creative, costs can easily rise. You need to keep the engagement high without burning the audience.
You need a system for Creative Refreshing. Don't wait for performance to tank. Schedule new ads to drop in before the old ones die.
3. The "Saturation Point" Calculator
There is a mathematical limit to how much you can spend profitably in a small area. We call this the "Saturation Point." If you double your budget, you rarely get double the leads in a local market—you might get 20% more leads for 100% more cost.
I built this little calculator below to help you map out your profitability. Tbh, a lot of people ignore the "Cost of Goods" or "Service Delivery Cost" when planning ads, but in a local market where volume is capped, margins matter massive amounts.
4. Diversify the "Hook" (Not just the platform)
Most people think scaling means "spend more on Facebook" or "start doing TikTok." But often, the platform isn't the issue; it's the intent.
If you are selling, say, a home cleaning service, there are only so many people searching for "home cleaner Cambridge" (High Intent). Google Search Ads capture these, but the volume is capped by search demand. You can't force people to search more.
To scale, you have to move to "Demand Generation" (creating interest where there wasn't any). This is where Meta (Facebook/Instagram) comes in. But you need to vary the Offer to catch different segments.
- Segment A (Urgent): "Move-out cleaning service." (Targeting people moving house).
- Segment B (Luxury): "Premium deep clean for busy professionals."
- Segment C (Eco): "Chemical-free cleaning safe for pets."
By splitting your service into these different "hooks," you essentially create three different campaigns that target the same geo without overlapping too much in terms of psychological appeal. It makes the audience feel bigger than it is.
5. Troubleshooting: Why costs might be high right now
If you're already seeing high costs, it's usually one of three things. I’ve broken this down into a flow for you to check against your current account:
6. Platform Selection for Local Cambridge
Since you want to scale without overspending, you need to pick the battleground where your specific customers hang out. I don't know your specific niche, but here is my general rule of thumb for local UK biz:
Google Search: Start here. It's high intent. But beware—scales poorly because search volume is finite. Once you capture the demand, you can't really spend more efficiently.
Meta (FB/Insta): The engine for scaling. You can create demand here. Use "Lead Forms" if you don't have a great website (we've seen CPLs around £5 for home cleaning or $10 for childcare services), or send to a landing page if you want higher quality.
Nextdoor: Honestly? A bit of a nightmare for ads usually, very hit or miss, but for hyper-local trades (plumbers, gardeners), it can sometimes work. I'd avoid it until you max out Meta.
LinkedIn: Only if you are B2B targeting specific companies in the Science Park or similar. Expensive CPL (we've seen around $22 for B2B decision makers), but high quality.
I remember one client, a cleaning products e-commerce brand, where we actually found a 633% return by focusing heavily on Meta ads. This shows that with the right platform strategy, you can scale effectively.
7. Retargeting: Don't be a stalker
In a small city, aggressive retargeting is dangerous. If I visit your site once and see your face 50 times in the next two days, I'm gonna hate you. It feels invasive in a local context.
Keep your frequency low. Cap it at maybe 3-4 impressions per week for retargeting. And give them value—offer a discount, or show a case study, don't just scream "BUY NOW".
Summary of Recommendations
I've detailed my main recommendations for you below:
| Area | The "Typical" Mistake | My Recommendation |
|---|---|---|
| Targeting | Hyper-specific interests (e.g. "Golf" + "CEO"). | Go Broad. Location + Age only. Let the ad do the filtering. |
| Creative | Running the same "Winner" for 3 months. | Rotate fresh images/videos every 2 weeks to fight fatigue. |
| Budget | Doubling spend and expecting double leads. | Scale incrementally (20% bumps). Monitor CPA closely using the calc above. |
| Offer | Asking for marriage on the first date ("Buy Now"). | Try a "Lead Magnet" or free consultation to lower the barrier. |
Look, scaling locally is tricky. You hit ceilings faster than national brands. But it's definetely doable if you are disciplined with your creative testing and dont suffocate the algorithm with too many rules.
If you're finding that you're stuck or the numbers just aren't adding up despite trying these things, it might be worth having a second pair of eyes on the account. We offer a free initial consultation where we can look at your setup together—no sales pitch, just an honest look at whether you're actually set up to scale or if there's a blockage in the funnel. Sometimes a small tweak makes a massive difference.
Hope this helps!
Regards,
Team @ Lukas Holschuh