TLDR;
- Finding a good fintech agency in London is hard because most are generalists who don't understand FCA compliance or the specific customer pain points. Don't fall for a slick Shoreditch office and a generic "digital marketing" pitch.
- Scrutinise their case studies. Look for proof they've worked with software, B2B, or high-growth startups. Ask for metrics like Cost Per Acquisition (CPA) for a trial or funded account, not just clicks. Generic eCommerce ROAS case studies are a red flag.
- The best platforms are rarely the obvious ones. Google is for high-intent searches, but LinkedIn is gold for B2B fintech or high-net-worth B2C targeting. Meta can work for mass-market apps, but only with sophisticated targeting.
- Your offer is everything. An agency can't fix a bad product-market fit. Before spending a penny, be sure your offer solves a real, urgent problem for a specific audience.
- This guide includes an interactive LTV calculator to figure out what you can actually afford to pay for a customer, and a visual flowchart to guide your vetting process.
I see this question a lot. You've built a fintech product, you're based in London, the capital of finance, and now you're drowning in a sea of marketing agencies all promising you the world. The problem is, 99% of them are generalists. They might have a nice office in Soho and a case study about selling trainers on Shopify, but they'll get shredded the second they have to deal with FCA ad compliance or try to target institutional investors.
Finding a partner that actually gets it feels impossible. They need to be a paid ads specialist, understand the tech, and navigate the unique landscape of London's financial world. It’s a rare combination. So, let's cut through the noise. Here's my brutally honest take on how to find a reliable fintech marketing agency in London, based on years of being in the trenches running these exact types of campaigns.
So, why is this so bloody difficult?
You'd think in a city like London, you could trip over a fintech marketing expert. But the opposite is true. The market is saturated with agencies that have simply added "fintech" to their list of services without having any real experience. They treat it like any other B2B or B2C account, which is a recipe for disaster.
First, there's the compliance hurdle. The Financial Conduct Authority (FCA) doesn't mess about. One wrong word in an ad - an unsubstantiated claim, a misleading promise - and your ads are shut down, and you could be in serious trouble. Most generalist agencies have never had their copy scrutinised by a legal team. Their process is to write some catchy lines and hit 'publish'. That approach will get you burned in this sector. A proper fintech agency has complience baked into their workflow. They know what can and can't be said and will probably ask to work with your own compliance officer.
Second, they don't understand the customer. Selling an investment app to a 25-year-old is a completely different universe to selling a treasury management system to the CFO of a FTSE 250 company. The pain points, the language, the channels they use, the value proposition they respond to – it's all different. A generic agency will try to run the same Facebook ads for both. A specialist knows that the CFO is probably on LinkedIn reading specific financial news, while the 25-year-old is on TikTok or Reddit.
I remember one B2B software client we worked with. We got them qualified leads for $22 a pop on LinkedIn by targeting very specific job titles in niche industries. The principle for a B2B fintech comapny is identical, but you need an agency that already has that playbook and isn't learning on your dime.
How do I tell the experts from the pretenders?
This is where you need to become a detective. Their website will be polished. Their sales pitch will be smooth. You need to look past that and dig into the proof.
Case Studies are your gospel.
Don't just glance at them. Interrogate them. If an agency claims to be a fintech expert, they must have relevant case studies. And I don't mean for a local accounting firm. I mean for software, technology, or ideally, other fintechs.
- -> Look for results that matter to you. "10 Million Views" for a luxury brand is useless. One campaign we worked on for a software client, for example, resulted in "5,082 Software Trials at $7 cost per trial" while for another we "Reduced £100 CPA to £7 CPA for a SaaS platform". These are tangible business results, not vanity metrics.
- -> Check the platform. If all their case studies are for eCommerce on Meta and Pinterest, how can they claim to be experts in B2B lead generation on LinkedIn? They can't. We've run campaigns that generated 1535 trials for a B2B SaaS purely on Meta, but that required a very specific strategy that wouldn't work for everyone. They should be able to explain why they chose a certain platform.
- -> Ask for context. A 691% ROAS sounds amazing, but what was the product? If it was a £50 item, that's different from a high-ticket B2B software subscription. I remember one campaign for a women's apparel brand that hit a 691% return. A good agency will be transparent about the Average Order Value (AOV) or Lifetime Value (LTV).
Honestly, if an agency has solid, verifiable case studies that are close to your niche and you've had a good intro call where they demonstrate real expertise, that should be enough. If you then ask for references, it signals a lack of trust from the start. Tbh, for us, it's a bit of a red flag. We've already shown you the proof; if that's not enough, we're probably not a good fit for each other.
Which ad platforms actually work for fintech in the UK?
An agency's choice of ad platform is another massive indicator of their expertise. If they immediately say "Facebook ads for everyone!", run away. The channel must fit the customer. For fintech, the choice is nuanced and you'll often get the best results by having a clear understanding of how different platforms serve different B2B goals.
Google Ads: The High-Intent Hunter
This is for capturing demand that already exists. People go to Google to solve a problem, now. They're searching for "best stock trading app UK", "business bank account with no fees", or "how to get a mortgage". If your fintech solves one of these problems, you need to be there. The key is bidding on keywords that show commercial intent, not just informational queries. An expert agency will focus on these "money keywords" and build dedicated landing pages that convert that specific traffic.
LinkedIn Ads: The B2B & High-Value B2C Weapon
This is often the most underrated and misused platform for fintechs. For B2B fintech, it's a no-brainer. Want to sell your new compliance software? You can target "Heads of Compliance" at "Investment Banks" with 500+ employees located within a 10-mile radius of the Bank of England. The targeting is unparalleled. For B2C, you can target high-net-worth individuals by targeting senior job titles (Director, VP, C-Suite) in high-paying industries. The leads are more expensive, but the quality can be astronomical. As I mentioned, we've seen CPLs around $22 for senior B2B decision-makers, an investment that pays for itself many times over if the LTV is there. It's a complex platform, and many agencies are afraid of it, but for the right fintech, it's a goldmine. In fact, we've put together a specific guide for B2B lead generation in London using LinkedIn Ads.
Meta (Facebook/Instagram): The Mass-Market Play
For B2C challenger banks, budgeting apps, or micro-investment platforms, Meta can work brilliantly. But you can't just target "people interested in finance". That's a waste of money. The smart approach is to use your own data. Once you have a core group of high-value customers, you create Lookalike Audiences from them. You're telling Facebook: "Go find me more people who look exactly like my best, most profitable customers". This is far more powerful than any interest-based targeting. We've used this exact strategy to get over 45,000 signups for an app at under £2 per signup, which is incredibly efficient.
What results are actually realistic? And what should I be paying?
This is the million-dollar question, isn't it? The answer is: it depends. It depends on your product, your price point, your audience, and your sales cycle. Anyone who gives you a fixed number without knowing these things is lying. However, you can work with benchmarks and, more importantly, you can calculate what you *can afford* to pay.
The most important calculation you can make is your Lifetime Value (LTV) to Customer Acquisition Cost (CAC) ratio. The LTV is the total profit you'll make from an average customer over their entire relationship with you. A healthy SaaS or subscription business aims for an LTV:CAC ratio of at least 3:1. This means for every £1 you spend to acquire a customer, you should expect to get £3 back in profit over their lifetime.
Most founders drastically underestimate what they can afford to pay for a lead once they do this maths. They get scared by a £50 CPL, not realising the customer they get is worth £5,000. Use the calculator below to get a rough idea of your own numbers.
Once you know what you can afford, you can judge an agency's proposals. The right partner won't just focus on cheap leads; they'll focus on getting you customers within your target CAC. This is a far more intelligent conversation to have and is one of the clearest signs you're talking to a professional, not a cowboy. Making sure you don't waste money is the first priority for any UK business starting with paid ads.
What's the final verdict?
Choosing a marketing partner is one of the most important decisions you'll make as a fintech founder. The right one can be the engine for your growth. The wrong one can burn your cash, damage your brand, and set you back months.
Don't be swayed by a fancy website or a confident sales pitch. Be ruthless in your vetting. Look for tangible, relevant proof. Ask hard questions about compliance, channels, and metrics. Prioritise demonstrated expertise over everything else. And remember, the best agencies aren't just service providers; they're strategic partners who will challenge you and act as a true extension of your team.
It's a tough process, and it raises a bigger question for many founders: is it better to hire an agency or try to build a team in-house? Both have their pros and cons, and we've actually created a decision framework to help founders make that exact choice.
If you're going through this process and want a second opinion, or want to see if we might be the right fit to help you scale, we offer a free, no-obligation strategy session. We'll take a look at your business, your goals, and give you our honest, unfiltered advice on what we think will work. There's no hard sell, just straightforward advice from experts who do this every day.
Hope this helps!