TLDR;
- Hitting a scaling plateau is normal. Just increasing your budget is almost always the wrong answer and will likely tank your ROAS.
- The key isn't spending less, it's understanding how much you can afford to spend. You need to calculate your Customer Lifetime Value (LTV) to unlock aggressive, intelligent growth.
- Your biggest scaling levers are rarely in the ad account. They're your offer and your funnel. A high-friction offer like "Request a Demo" is a conversion killer.
- Structure your campaigns properly into prospecting (ToFu), retargeting (MoFu/BoFu), and retention. This lets you scale different parts of the funnel without breaking what works.
- This guide includes a fully interactive LTV calculator and a CPA estimator to help you figure out your real numbers and stop guessing.
So you've hit a wall. Your ads were working, you were getting leads or sales at a decent cost, and you decided to scale. You nudged the budget up, expecting more of the same, but instead, everything broke. Your cost per acquisition (CPA) shot up, your return on ad spend (ROAS) plummeted, and now you're scared to touch anything. Sound familiar? Tbh, I see this in about 90% of the ad accounts I audit.
The common wisdom is to just "add more budget," but that's like trying to fix a leaky pipe by just pumping more water through it. You just make a bigger mess. The truth is, scaling profitably has very little to do with how much you spend, and everything to do with how you've built your marketing machine. If you've found yourself with plateaued ad spend and can't seem to find growth levers, it's because you're looking in the wrong place. This isn't just a simple fix; it's a fundamental shift in how you think about growth. We're not just going to patch the leak, we're going to re-engineer the whole system so it can handle more pressure. Forget tweaking bids for a moment. We need to talk about the real blockers: your maths, your offer, and your structure.
Why does just increasing the budget kill my results?
This is the first question everyone asks. It feels counterintuitive, right? More money should equal more results. But ad platforms like Meta and Google don't work like that. When you give them a small budget, their algorithms are brilliant at finding the low-hanging fruit—the people in your audience who are most likely to convert, right now. These are the cheapest and easiest conversions you'll ever get.
When you suddenly double or triple the budget, you're telling the algorithm, "Find me more of those people, but do it today." The algorithm panics. It's already picked the easy wins, so to spend your new, bigger budget, it has to broaden its reach. It starts showing your ads to less-qualified people, people further away from making a decision, people who are more expensive to reach. Your frequency shoots up, people see your ad too many times and get annoyed, and your costs skyrocket. You're effectively paying more for worse traffic. It's a classic case where increasing your ads budget makes your results worse, not better.
I've seen it time and time again. We worked with a medical job matching SaaS who came to us with a £100 CPA. They'd tried to scale by just upping the spend and their costs went through the roof. They were paying the platform to find non-customers. The algorithm was doing exactly what they asked: spending the money. But it wasn't finding customers, because the pool of 'easy-win' customers was already exhausted. We had to restructure everything, but we eventually got their CPA down to just £7. The problem wasn't the budget; it was the strategy. This is a really common problem, where you see that conversions are not rising in line with your ad spend increase.
So, how can I spend more without my CPL going through the roof?
This is where we change the question. Instead of asking "How can I spend less per lead?", we need to ask, "How high a CPL can I afford to acquire a great customer?" The answer to that changes everything. It's a number called Lifetime Value, or LTV. And if you don't know it, you're flying blind.
Your LTV is the total profit you'll make from an average customer over the entire time they stay with you. Once you know this number, you can work backwards to figure out what a "good" Cost per Acquisition actually is. Tbh, most businesses drastically underestimate what they can afford to pay for a customer.
Let's do the maths. You need three numbers:
- -> Average Revenue Per Account (ARPA): How much you make from one customer, per month.
- -> Gross Margin %: Your profit margin on that revenue. What's left after you pay for the cost of goods or delivering the service.
- -> Monthly Churn Rate %: The percentage of customers you lose each month.
The calculation is simple: LTV = (ARPA * Gross Margin %) / Monthly Churn Rate
Let's say you run a SaaS company. Your average customer pays £200/month (ARPA), your gross margin is 80%, and you lose 5% of your customers each month (churn).
LTV = (£200 * 0.80) / 0.05
LTV = £160 / 0.05 = £3,200
So, each customer is worth £3,200 in gross margin to you. A healthy rule of thumb is a 3:1 LTV to Customer Acquisition Cost (CAC) ratio. This means you can afford to spend up to £1,066 to acquire a single new customer and still have a very healthy business. If your sales team closes 1 in 10 qualified leads, you can afford to pay £106 per lead. Suddenly that £50 CPL from LinkedIn doesn't seem so bad, does it? It looks like a bargain. This is the maths that lets you scale aggressively. When you see your ROAS decreasing as you scale past £10k/month, it's often because you're judging success by the wrong metric.
Use the calculator below to figure out your own numbers. Play around with it. See how a small decrease in churn can massively increase your LTV, and therefore how much you can afford to spend on ads.
My LTV is sorted. What's the next bottleneck?
Once you know your numbers, the next place to look isn't your ad campaigns. It's your funnel and your offer. This is probably the single biggest reason why campaigns fail to scale. You can have the best ads in the world, but if you send that traffic to a leaky bucket, you're just wasting money.
Just had a look at a client's website last week, and I could see why his ads weren't working. It was a B2B service, website was a mess, and the main call to action was "Request a Demo". This is perhaps the most arrogant and highest-friction call to action ever invented. It presumes your prospect, who is probably a busy decision-maker, has nothing better to do than book a slot in their calendar to be sold to. It screams "I want to take up your time and give you nothing of immediate value". It's a huge scaling blocker.
Your offer’s only job is to deliver an "aha!" moment of undeniable value that makes the prospect sell themselves on your solution. For a SaaS company, the gold standard is a free trial or freemium plan. No credit card. Let them use the actual product and see how good it is. The sale becomes a formality after that. For a service business, you have to bottle your expertise. We do it with a free 20-minute strategy session where we audit failing ad campaigns. A marketing agency could offer a free SEO audit that finds 3 keyword opportunities. You must solve a small, real problem for free to earn the right to solve their big problems for a price. It's not about being cheap; it's about demonstrating value and building trust. A poor offer is often a key symptom of underperforming campaigns that just won't scale.
Then there's the funnel itself. Where are people dropping off? Look at your analytics. Are you getting lots of clicks but very few landing page views? Your site speed is probably the issue. Are you getting lots of page views but no one starts to fill out your form? Your copy is probably not persuasive, or your offer isn't compelling enough. Are they starting the form but not finishing it? You're probably asking for too much information. Each of these drop-off points is a leak in your bucket, and fixing them is far cheaper and more effective than just pouring more traffic in at the top.
Okay, my funnel is tight. How do I actually structure my ads to scale?
Right, now we can finally talk about the ad account. If your foundation is solid (you know your LTV, your offer is great, your funnel converts), then scaling becomes a methodical process, not a gamble. The biggest mistake I see here is people chucking all their audiences into one campaign. It's messy and you have no idea what's actually working.
You need to structure your account based on the marketing funnel. This means seperate campaigns for each stage:
- -> Top of Funnel (ToFu) - Prospecting: This is where you find new people who've never heard of you. Your goal here is to introduce them to your brand and the problem you solve. You'll be using broad audiences, interest-based targeting, and lookalike audiences based on your best customers. This is where you'll spend the majority of your scaling budget.
- -> Middle of Funnel (MoFu) - Consideration: These people have shown some interest. They've visited your website, watched a video, or engaged with a post. Here, your job is to build trust and educate them. You're retargeting them with case studies, testimonials, or different angles on your offer.
- -> Bottom of Funnel (BoFu) - Conversion: These people are close to buying. They've added a product to their cart or visited your pricing page. The goal here is to get them over the line with a clear call to action, maybe a special offer or a reminder about what they were looking at.
By separating your campaigns like this, you can control your budget and messaging for each stage. You can scale your ToFu campaigns aggressively to bring in new people, while running smaller, more targeted MoFu and BoFu campaigns to convert the traffic you've already paid for. This layered approach is far more stable and scalable than just having one big "conversion" campaign. Having a solid foundation is crucial, which is why we've put together the ultimate guide to structuring your ad accounts for scale.
Within this structure, testing is everything. You should constantly be testing new audiences in your ToFu campaigns. I usually recommend starting with detailed targeting based on your ideal customer's interests. Once you have enough data (at least 100 conversions, but ideally more), you can build lookalike audiences from your best customers. Then you test creatives. We've seen some SaaS clients get incredible results from simple user-generated content (UGC) style videos. You have to keep mixing things up to find new winners. Turn off what doesn't work, and move the budget to what does. It's a continous process of optimisation.
I've maxed out my current platform. What now?
At some point, you'll saturate your best audiences on one platform. No matter how good your ads are, there's a finite number of people in the "SaaS founders who like rock climbing" interest group on Facebook. When you've hit that point, and your frequency is climbing while your ROAS is dropping, it's time for horizontal scaling. That means expanding to new ad platforms.
This doesn't make sense until you're spending a decent amount on your primary platform, but it's the next logical step. The key is to pick the right platform for your business. Don't just jump on TikTok because it's popular.
- -> Google Search Ads: The best place to start for most businesses. You're capturing active demand—people who are already searching for a solution to their problem. If you sell "AI implementation services," you want to be there when someone searches for "AI agency near me." It's intent-based, so the leads are often higher quality.
- -> LinkedIn Ads: Essential for B2B. The targeting is unmatched. You can target specific job titles, company sizes, industries... you name it. It's expensive, we've seen CPLs around $22 for B2B decision makers, but for high-ticket offers, it's often worth it.
- -> Meta (Facebook/Instagram): Great for building demand when people aren't actively searching. It works well for eCommerce, courses, and many B2B SaaS products. We've managed campaigns getting software trials for $7 on Meta. The targeting isn't as precise for B2B as LinkedIn, but the scale is enormous.
- -> Other platforms (Pinterest, TikTok, Apple Ads): These can be brilliant for specific niches. We've seen huge success with Pinterest for a women's apparel brand, and Apple Search Ads can be a goldmine for mobile apps.
By moving to a new platform, you tap into a completely fresh audience with a different mindset. This whole process is about profitable growth, and we've covered it in detail in our ultimate guide to ad scaling. The principles of a good offer and a tight funnel still apply, but you'll need to adapt your creative and messaging for the new environment.
What kind of results should I be aiming for?
This is the million-dollar question, isn't it? The honest answer is: it depends. It depends massively on your industry, your offer, your target country, and your objective. Anyone who gives you a single number is either lying or inexperienced. However, based on the hundreds of campaigns we've run, we can give you some realistic ballpark figures.
Let's break it down. For simple conversions like an email signup or a free trial for a low-ticket B2C product, here's a rough guide:
- -> Developed Countries (UK, US, AUS, etc.): You're looking at a Cost Per Click (CPC) between £0.50 and £1.50. With a decent landing page converting at 10-30%, your Cost Per Acquisition (CPA) will land somewhere between £1.60 and £15.00.
- -> Developing Countries: CPCs are much lower, maybe £0.10 to £0.50. This means your CPA could be as low as £0.33 to £5.00. Be warned though, the quality of leads can be significantly lower, with more bots and less purchasing power.
For harder conversions, like a direct sale on an eCommerce store or a qualified lead for a high-ticket B2B service, the numbers change dramatically. Conversion rates for these actions are much lower, typically in the 2-5% range.
- -> Developed Countries (Sales): Your CPA will likely be between £10.00 and £75.00. For eCommerce, what really matters is ROAS, not CPA. We've driven 1000% ROAS for a subscription box client, which is exceptional, but a healthy return is usually in the 300-600% range.
- -> Developing Countries (Sales): The CPA might be between £2.00 and £25.00, but average order values are usually lower too, so you have to watch your profitability.
These are just ranges to give you a sense of what's normal. If you're paying £4 per signup in the UK, you're doing okay. The goal is to systematically push that number down by improving your targeting, creative, and landing page. Understanding and maximising your return is everything, and if you want to go deeper, we've got a full playbook for founders on measuring paid ads ROI.
Here’s a little tool to help you see how these numbers interact. Adjust the CPC and your expected conversion rate to see what your CPA might be.
CPA Estimator
So, what's my action plan?
We've covered a lot of ground. It's not about one magic bullet; it's about a systematic approach to growth. Scaling isn't a one-time event, it's a process of constantly removing bottlenecks. Here are the main levers you need to pull, in order of importance.
| Scaling Lever | What To Do |
|---|---|
| 1. Know Your Numbers |
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| 2. Fix Your Offer & Funnel |
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| 3. Structure for Scale |
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| 4. Test Relentlessly |
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| 5. Scale Horizontally |
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As you can probably tell, scaling ad campaigns profitably is complex. It's not just about pushing buttons in an ad manager; it's about understanding the entire customer journey, from the first ad impression to their lifetime value as a customer. It takes a lot of data analysis, strategic thinking, and relentless testing. It's a full-time job, and doing it wrong can be incredibly expensive.
This is where expert help can make a huge difference. An experienced consultant or agency has seen these patterns hundreds of times across dozens of industries. We can quickly diagnose the real bottlenecks in your growth, whether it's your LTV calculation, your offer, your funnel, or your campaign structure. We can bring a proven process and years of experience to the table, helping you avoid costly mistakes and scale faster and more profitably than you could on your own. It's the difference between guessing what might work and implementing what we already know does.
If you're feeling stuck at a plateau and want a pair of expert eyes on your campaigns, we offer a completely free, no-obligation 20-minute strategy session. We'll look at your ad account, your funnel, and your goals, and give you some actionable advice you can implement right away. There's no hard sell; it's just a chance for us to show you what we can do and for you to get some genuine value. If that sounds helpful, feel free to get in touch to schedule your call.